Hi Doctor vs Dokteronline
Hi Doctor and Dokteronline both start with an online questionnaire that a doctor reviews. They differ in where they operate, how the medication reaches you and what they publish about prices and timing. On 21 October 2026 Dokteronline's website was offline, so its facts come from dated archived copies of its pages and its live help centre.
Facts checked on 21 October 2026 from each provider's public website and Trustpilot profile, or from a dated archived copy where its website was offline.
Hi Doctor and Dokteronline at a glance
Both services begin with a written questionnaire. These are the main differences, based on what each publishes.
Countries served
Hi Doctor serves 19 EU countries. Dokteronline's website links to 15 country versions, 13 of them in the EU.
A published consultation fee
Hi Doctor publishes its fee upfront: €35 for a one-off consultation. We found no consultation fee on Dokteronline's archived pages; prices appear in its order flow.
Stated review times
Hi Doctor states a doctor review within 24 hours. Dokteronline's help centre states that the doctor's review can take up to 48 hours after payment.
Where Dokteronline may fit better: a partner pharmacy delivers the medication to your door, it also offers treatment for other conditions listed in an archived copy of its website, and it offers phone and live chat support.
Hi Doctor and Dokteronline side by side
Facts as published by each provider on 21 October 2026. Not published means we found no public information.
| Hi Doctor | Dokteronline | |
|---|---|---|
| Countries served | Austria, Bulgaria, Croatia, Cyprus, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Malta, Portugal, Romania, Slovakia, Slovenia, Spain and SwedenPaused for now in Belgium, Czechia, Estonia, Finland, Latvia, Lithuania, Netherlands and Poland. | Germany, Austria, Switzerland, Luxembourg, Netherlands, Belgium, France, Sweden, Denmark, Finland, Poland, Portugal, Romania, Lithuania and United KingdomCountry versions listed in an archived copy of its website from 28 July 2026, including Switzerland and the United Kingdom. |
| Website languages | Spanish, English, German, Dutch, Italian, French and Portuguese | German, Dutch, French, English, Swedish, Danish, Finnish, Polish, Portuguese, Romanian and Lithuanian |
| Consultation model | Online questionnaire reviewed by a doctor in writingFollow-up questions go to the doctor in the private chat of your account. | Online questionnaire reviewed by a doctor in writingAn independent doctor licensed in an EU country reviews the questionnaire. |
| Doctor response time | Within 24 hours, as stated on our website. | The doctor's review can take up to 48 hours after payment, according to its help centre. |
| Messages with the doctor | YesPrivate written chat with the doctor in your account. Not a live or 24/7 service. | YesFollow-up messages with the prescribing doctor in the account, answered within 48 hours. |
| Areas of care | weight loss, hair loss, sexual health and skin conditions | weight loss, hair loss, sexual health, skin conditions, contraception and general medicine |
| Prices | €35 one-off consultation (€40 for skin conditions). Weight-loss plan €25/month, billed €25 every 28 days; hair-growth plan €15/month, billed €45 every 90 days. Medication is paid separately at the pharmacy. | Not published |
| Ongoing plans | YesOptional plans for weight loss and hair growth, which you can cancel any time. | Not published |
| Prescription and medication | If the doctor considers treatment appropriate: an electronic prescription, collected at a pharmacyHi Doctor does not sell or deliver medication. Each pharmacy decides whether it can dispense the prescription. | Medication delivered by a partner pharmacyA partner pharmacy in the EU ships the medication by express courier. |
| Support channels | email and chatThe chat is the private chat with your doctor in your account. No phone line. | email, phone, chat and contact form |
| Trustpilot profile | View the profile on Trustpilot | View the profile on Trustpilot |
Which service may suit you
Hi Doctor may suit you if
- you live in an EU country that Dokteronline's website does not list
- you want to know the consultation fee before you start
- you prefer to collect your medication at a pharmacy you choose
Dokteronline may suit you if
- you want the medication delivered to your address
- you need a condition outside weight loss, hair, sexual health and skin
- you prefer to reach support by phone or live chat
Questions about Hi Doctor and Dokteronline
Who operates Dokteronline?
What is the difference between Hi Doctor and Dokteronline?
Is there an alternative to Dokteronline?
How much does Dokteronline cost compared with Hi Doctor?
Why was Dokteronline's website unavailable?
Where these facts come from
Every fact about Dokteronline on this page comes from these public pages, read on 21 October 2026.
- Operator: web.archive.org/web/20260517211630/https://www.dokteronline.com/de-de/impressum/ (archived copy from 17 May 2026; the website was offline on the check date)
- Countries served, Website languages: web.archive.org/web/20260728094519/https://www.dokteronline.com/de-de/ (archived copy from 28 July 2026; the website was offline on the check date)
- Consultation model: web.archive.org/web/20260414070047/https://www.dokteronline.com/de-de/so-funktionierts/ (archived copy from 14 April 2026; the website was offline on the check date)
- Doctor response time: support.dokteronline.com/hc/de/articles/360020753739-Wann-wird-meine-Bestellung-versandt (read on 21 October 2026)
- Messages with the doctor: support.dokteronline.com/hc/de/articles/7926681435794-Wof%C3%BCr-kann-ich-die-Nachsorgekommunikation-verwenden (read on 21 October 2026)
- Areas of care: web.archive.org/web/20260514133217/https://www.dokteronline.com/de-de/behandlungen-ansehen/ (archived copy from 14 May 2026; the website was offline on the check date)
- Prescription and medication: support.dokteronline.com/hc/de/articles/360020753599-Wie-gebe-ich-eine-Bestellung-auf (read on 21 October 2026)
- Support channels: support.dokteronline.com/hc/de (read on 22 October 2026)
- Trustpilot profile: www.trustpilot.com/review/www.dokteronline.com (read on 21 October 2026)
Hi Doctor facts come from our own website and price list. The table links to each provider's Trustpilot profile, Hi Doctor's included, and quotes no ratings. Our profile: www.trustpilot.com/review/hi-doctor.ai
Spotted something out of date? Write to hello@hi-doctor.ai and we will check and correct it.
Other comparisons
See whether Hi Doctor fits you
Fill in a short questionnaire and a doctor licensed in an EU country reviews it. A doctor issues a prescription only if they consider the treatment appropriate for you.
Start a sexual-health consultationIf the doctor cannot treat you online, we refund the full amount.If the doctor does not approve treatment, we refund the full amount. Every consultation is fully refundable. How refunds work