Skip to content
CHLAMYDIA

Confirmed chlamydia: assessment and treatment with a doctor

Answer a short questionnaire and an EU-licensed doctor reviews antibiotic treatment and partner guidance for you. Discreet from start to finish.

€35one-off consultation
  • Written consultation, no appointment needed
  • Reviewed for safety and interactions
  • Full refund if not approved
Private consultationNo appointment, no waiting room
Reply in under 2 hoursOn average, from an EU-licensed doctor
€35 one-offNo subscription
Understanding the condition

What it is

Chlamydia is a common sexually transmitted infection caused by bacteria. Many people have no symptoms, so it often goes unnoticed.

It is usually cleared with a short course of antibiotics. A doctor can advise on treatment, testing and telling recent partners.

STEP BY STEP

How it works

01

Answer online

A short questionnaire about your symptoms.

02

Doctor review

An EU-licensed doctor reads your answers and replies in under 2 hours on average.

03

E-prescription

If treatment is suitable, your prescription is issued electronically and you take it to the pharmacy you choose, which applies its own dispensing rules.

What the doctor may consider

Treatment options

The doctor chooses based on your answers and health. Some options are practical advice, some are prescription medicines.

Antibiotic treatment

A short course of antibiotics, if the doctor finds it suitable for you.

Testing advice

Which test to take, where to take it and when to test again.

Partner guidance

How to tell recent partners so they can be tested and treated too.

Pricing

One consultation, one clear price

You pay for the doctor's consultation. If a prescription is issued, the medicine is paid at your own pharmacy.

  • Consultation reviewed by an EU-licensed doctor
  • Private follow-up in the in-app chat
  • Full refund if the doctor does not approve
One-off

Sexual health

  • Consultation reviewed by an EU-licensed doctor
  • Electronic prescription if approved
  • Private follow-up chat
Start consultation

Full refund if a review is not approved

Clinical guide

What to know before your consultation

Who can be treated online

The online pathway is for people with their own positive chlamydia test, or whose sexual partner has tested positive. If you only have symptoms, you are asked to get tested first, because symptoms alone cannot confirm chlamydia. Pregnancy, fever with pelvic or testicular pain, sudden severe testicular pain, rectal pain or bleeding, eye symptoms or joint swelling need in-person care. An allergy to both antibiotic groups also means referral, and the questionnaire tells you before you pay.

Testing and in-person care

Sexual-health clinics and family doctors can test for chlamydia and other infections and treat you in person, which is the right route for complicated or repeated infections. Condoms lower the risk of chlamydia and other sexually transmitted infections. Regular testing is worth considering if you have new or several partners, since many infections cause no symptoms. If the doctor decides online treatment is not appropriate, they explain why, tell you where to go, and your consultation fee is refunded.

Your chlamydia consultation

You answer a questionnaire about your test result or your partner's, your symptoms, recent sexual contacts, pregnancy, allergies and medicines. An EU-licensed doctor reviews your answers in the private chat, checks for signs of a more serious infection and, if appropriate, prescribes the antibiotic that suits you. You collect and pay for it at a pharmacy of your choice in the EU. The doctor also explains how to tell recent partners and when to test for other infections.

After your treatment

Take the full course, and avoid sex until you and your recent partners have finished treatment and the waiting period your doctor advises has passed. A repeat test about three months later is usually advised, because reinfection is common. Contact your doctor in the chat if symptoms do not settle, you miss doses, or you had sex with an untreated partner. Testing for HIV, syphilis and gonorrhoea is also recommended if you have not had it recently.

FAQs

Your questions answered

Chlamydia9 questions
Can chlamydia be treated online?
Often, yes. The doctor reviews your answers and tells you whether treatment, a test or an in-person visit is the right next step.
The doctor tells you whether a test is needed and where to take one. Testing again after treatment may also be advised.
Yes. If you had sexual contact with someone who has a confirmed positive chlamydia test, the doctor can assess you for treatment even without your own result. Getting tested yourself is still recommended. Without a positive test, yours or a partner's, the online pathway asks you to test first.
Fever with pelvic or testicular pain, sudden severe testicular pain, severe abdominal pain, or rectal pain with bleeding or ulcers can signal a more serious infection. A confirmed pregnancy also needs in-person care. The questionnaire stops at these answers and you are not charged. If you feel very unwell, go to a health centre or emergency department today.
The doctor chooses the antibiotic based on your allergies, other medicines and medical history. Take the full course exactly as prescribed, even if symptoms settle. Some antibiotics make the skin more sensitive to the sun, or must be taken apart from antacids, iron or calcium supplements, and the doctor explains this in your plan.
Avoid sex, including oral and anal sex, until you and your recent partners have finished treatment and the waiting period the doctor gives you has passed. This stops the infection passing back and forth. Tell recent partners so they can be tested and treated too; the doctor can help you with how to do this.
Message the doctor in the chat if symptoms continue after you finish the course, or start a new consultation after a new exposure. Ongoing symptoms can have another cause, including a different infection, so the doctor may recommend tests for gonorrhoea, syphilis and HIV, or an in-person check.
The consultation is €35, one-off, with no subscription. If a prescription is issued, the medicine is paid at your pharmacy.
You receive a full refund, and the doctor explains why in your account.
Sexual health7 questions
We offer six focused consultation pathways. Choose the one that best matches your symptoms or situation:
Every sexual-health pathway is a €35 one-off consultation. Sexual health is not included in a subscription. A doctor's review arrives in less than 2 hours on average; this is an average, not a guaranteed response time. Medication is paid for separately at the pharmacy if prescribed.
Most often tablets, taken before sex or daily at a low dose. In specific cases a topical option is used. The doctor selects the most suitable option based on your history, current medication and lifestyle.
These are medications with decades of clinical use and generally well tolerated. But they are contraindicated if you take nitrates or have severe cardiovascular disease. That's why the questionnaire explicitly asks about cardiac medication. It's not a formality.
Yes. A topical option can be considered when tablets do not suit you. In resistant cases, the doctor may recommend an in-person urology referral to evaluate other causes (hormonal, vascular, psychological).
Fully. All communication happens through the private chat on your account. We send nothing by postal mail with the Hi Doctor name visible; the prescription is digital.
Yes, it's one of the reasons we ask for a detailed cardiovascular history. Erectile dysfunction can be an early sign of cardiovascular disease, and sometimes an in-person check-up is advisable before treating it only pharmacologically.

Saying it is the first step

Answer the questionnaire and an EU-licensed doctor reads it. If the doctor does not approve treatment, we refund the full amount.

Start chlamydia consultationIf the doctor cannot treat you online, we refund the full amount.
The clinical information on this page was reviewed by: Dr. Alejandro Infante, General medicine, on 27 July 2026. Barcelona College of Physicians, no. 080869277 View profile

If the doctor does not approve treatment, we refund the full amount. Every consultation is fully refundable. How refunds work