Question 1

What treatments exist for hair loss?

Accepted Answer

The most evaluated options are oral finasteride, dutasteride, minoxidil (topical or low-dose oral), and compounded formulations that combine several actives. The choice depends on the type of alopecia, your history, and prior response to other treatments — the doctor decides.

Question 2

When will I start seeing results?

Accepted Answer

The first signs (reduced shedding) usually show between 3 and 6 months. Visible density recovery requires 6–12 months of continuous treatment. Hair responds slowly: any treatment that promises changes in weeks is not serious.

Question 3

Does finasteride have side effects?

Accepted Answer

It can have adverse effects, some sexual and hormonal, in a low percentage of patients. They are usually reversible when treatment is stopped. The doctor reviews your history to assess whether the risk/benefit balance is favourable in your case.

Question 4

Can women also be treated?

Accepted Answer

Yes. Finasteride and dutasteride are not first-line in women (and are contraindicated in women of childbearing age without precautions), but topical minoxidil is common. The doctor assesses your specific case.

Question 5

If I stop treatment, does my hair fall out again?

Accepted Answer

Yes, in most cases. Treatments for alopecia slow the process; they don't permanently reverse it. When stopped, the shedding cycle usually returns within 6–12 months.

Question 6

What exactly is Hi-Doctor?

Accepted Answer

Hi-Doctor is a telemedicine service. We are not a pharmacy, we don't sell medications, we don't ship anything. What we do is provide an online medical consultation with an EU-licensed doctor. If the doctor concludes that a treatment is right for you, they issue an electronic prescription that you fill at any pharmacy in the European Union.

Question 7

Is Hi-Doctor a legitimate medical service? Who is behind it?

Accepted Answer

Yes. Hi-Doctor is operated by HI DOCTOR AI SL, a company registered in Spain, and every consultation is reviewed by a doctor registered with an EU medical council. The prescribing doctor's registration number appears on each prescription, so any pharmacy can verify it independently. We are a telemedicine service, not a pharmacy: we do not sell or ship medicine, and the doctor can decline to prescribe.

Question 8

Do I need to travel or do a video call?

Accepted Answer

No. The entire process is asynchronous and written. You fill in an online questionnaire, the doctor reviews it, messages you in the private chat on your account if they need clarifications, and issues the prescription when appropriate. There is no video call by default — only if the doctor requests one.

Question 9

Is the consultation a video call or a chat?

Accepted Answer

It is written, not a video call. You complete a questionnaire, the doctor reads it and messages you in the private chat inside your account if anything needs clarifying. Nothing is scheduled, so you are never waiting for an appointment slot, and the whole exchange stays as a written record attached to your case. A doctor can request a video call in the rare cases where one is clinically necessary.

Question 10

Who reviews my case?

Accepted Answer

An EU-licensed doctor. They review the questionnaire personally — no AI decides for them. If a case is unclear, we reach out before issuing any prescription.

Question 11

How long does the consultation take?

Accepted Answer

The questionnaire takes roughly 4 minutes. A doctor's medical review arrives in under 4 hours on average. If they need extra information, they message you in the private chat; this average is not a guaranteed response time.

Question 12

Can I choose my doctor?

Accepted Answer

For the first consultation, we assign the doctor with the most appropriate specialty for your case. For follow-ups, we keep continuity with the same clinician whenever possible.

Question 13

Is it safe to be treated through an online channel?

Accepted Answer

Yes, when a licensed doctor evaluates the case with sufficient information. Our questionnaire is designed to capture exactly the data a clinician needs to decide whether a treatment is safe for you. If your case is not suitable for an online channel, we say so and refer you to an in-person specialist.

Question 14

What happens if my case isn't suitable for treatment?

Accepted Answer

We message you explaining why. For a one-off consultation, we refund the €35 consultation fee within 48 hours. For a plan review, we refund that period's fee and cancel the plan. Whenever it makes sense, we suggest an alternative: an in-person visit, prior lab work, or a different treatment.

Question 15

What if I have side effects?

Accepted Answer

We reply to messages about side effects in under 4 hours on average. This is not an emergency service: for chest pain, a severe allergic reaction or another medical emergency, call 112.

Question 16

Can you prescribe any medication?

Accepted Answer

No. We only prescribe medicines within the pathways we offer and when a doctor considers them appropriate. This can include antibiotics for chlamydia or a urinary tract infection after the required clinical review. We do not prescribe strong psychotropics or opioids through these pathways.

Question 17

Is my data secure?

Accepted Answer

We comply with GDPR and applicable EU data-protection law. Data is stored encrypted on servers inside the European Union and is never shared with third parties for commercial purposes. Only the authorized medical team has access to your record.

Question 18

Who can see my questionnaire?

Accepted Answer

Only the doctor reviewing your case and authorized medical staff. Your information is never used for advertising or sent to outside partners.

Question 19

Can I delete or export my data?

Accepted Answer

Yes. Email hello@hi-doctor.ai to exercise your rights of access, rectification, erasure, objection and portability; we respond within 30 days. Some health records must be retained for 5 years after the last consultation to meet applicable medical-legal duties.

Keep the hair you've got.

Hair-loss care matched to you.

Male-pattern hair loss

Female-pattern hair loss

Available hair-growth treatments

Oral finasteride

Oral minoxidil

Topical minoxidil

Dutasteride 0.5mg

Personalised compounded formulation

Your path to treatment

Real results.

Clear pricing for your care.

Hair growth

Your questions, answered.

Hair growth

How it works

Safety and medical judgement

Privacy and data

Keep the hair you've got.

We'll tell you when we add new treatments.