The Spanish version of this document is the authoritative legal text. The English translation is provided for convenience only.
Regulatory framework
Hi-Doctor operates under the Spanish and European rules applicable to the provision of remote healthcare services. Every physician who prescribes at Hi-Doctor is a member of an Official College of Physicians in Spain.
Electronic prescription
Prescriptions issued by our doctors follow the Spanish national standard the electronic prescription (Receta Médica Privada Electrónica (Electronic Private Medical Prescription)), in accordance with Royal Decree 1718/2010 on medical prescriptions and dispensing orders, and under the certification of the Organización Médica Colegial.
Data protection
We comply with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on Personal Data Protection. Health data is processed under article 9.2.h GDPR — processing by professionals bound by professional secrecy.
AEMPS
We comply with the advertising guidelines of the Spanish Agency for Medicines and Medical Devices (Agencia Española de Medicamentos y Productos Sanitarios): we never advertise prescription-only medicines to consumers.
Complaints
You can direct medical complaints to the College of Physicians to which the professional belongs, or contact us at hello@hi-doctor.ai.
NEED MORE INFORMATION
Let's talk.
If anything here is unclear, or you'd like to exercise a right, our privacy and legal team responds directly.