CONTACT
Let's talk.
For medical questions about an ongoing consultation, use the chat inside your account — it is the fastest and most private channel. For everything else, write to us.
DIRECT CONTACT
Write directly to the right channel.
For non-medical questions, email us. For an ongoing consultation, use the private chat in your account so the doctor has the full thread.
MEDICAL QUESTIONS
Message your doctor
Open the chat from your account — a licensed doctor evaluates your case and replies in less than 2 hours on average.
For patients with an ongoing consultation.
GENERAL EMAIL
hello@hi-doctor.ai
Billing, deliveries, account recovery, press or data protection — one address for everything non-medical. We answer within one business day.
- OPERATIONS ENQUIRIES
- For non-medical matters (billing, deliveries, account recovery) write to us at hello@hi-doctor.ai. Medical questions are answered only inside the private chat in your account — no WhatsApp or SMS.
- PRESS
- hello@hi-doctor.ai
- DATA PROTECTION
- hello@hi-doctor.ai