Contact
How can we help?
For anything about your treatment, message your doctor in your account. For everything else, we reply within one working day.
- Medical questions: your private doctor chat
- Everything else: hello@hi-doctor.ai
EU-licensed doctors
Every case read by an EU-licensed doctor.
Reply in under 2 hours on average
In writing, in your private chat. The doctor can ask for a call when needed.
Full refund if it is not right for you
Not approved? Refunded in full, automatically.
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Independent reviews from real patients, published by Trustpilot.
Electronic prescription
Each pharmacy decides whether it can dispense the e-prescription.
Get in touch
Write directly to the right channel.
FAQs
Quick answers
Before you write3 questions
How do I cancel my plan?
From Account › Billing, at any time. You won't be charged again.
When will my refund arrive?
3–5 business days after it's issued.
Is Hi Doctor a pharmacy?
No. Hi Doctor doesn't sell or ship medication; your prescription is dispensed at a pharmacy.
If the doctor does not approve treatment, we refund the full amount. Every consultation is fully refundable. How refunds work
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