For rosacea and melasma, yes — a clear photo is part of the assessment. For acne and anti-ageing they are recommended: they help the doctor confirm the diagnosis, and you can also send them later in the chat.

How much does it cost?

The consultation is €35, one-off. Medicines are dispensed by a pharmacy and paid separately. If the doctor cannot treat you online, we tell you before you pay.

An EU-licensed doctor reviews every consultation personally and answers in less than 2 hours on average.

What if my case needs in-person care?

The questionnaire screens for warning signs. If anything needs physical examination — severe acne, suspicious lesions, eye symptoms — we stop and point you to in-person care instead of prescribing.

Can I use it while pregnant or breastfeeding?

Most dermatology treatments in these pathways are not prescribed online during pregnancy or breastfeeding. The questionnaire checks this and the doctor advises safe alternatives.

MELASMA CARE

Fade dark patches safely

Supervised depigmenting treatment with a strict sun-protection routine — because protection is half the treatment.

Start melasma consultation See how it works

No video call needed · Cancel anytime · 50,000+ patients served

Less than 2 hours

Average doctor reply

5 min

To finish the questionnaire

€35 one-off

You only pay if we approve treatment

Licensed EU doctors

Doctor review in less than 2 hours on average

50,000+ patients served

Secure patient account

PRESCRIPTION OPTIONS

Treatments your doctor can prescribe

Hydroquinone 4% cream

Depigmenting cream applied only on the patches; 60–90-day supervised course.

Hydroquinone 4% gel

Depigmenting gel with glycolic acid for resistant patches; 60–90-day supervised course.

Compounded melasma formula

Pharmacy-compounded night formula used twice a week for 3 months.

Prescription only. The doctor makes the final decision and can decline treatment or refer you for in-person care when that is safer.

HOW IT WORKS

Doctor-led skin care in three steps

1
Answer a medical questionnaire
5 minutes, specific to your skin concern — allergies, history, triggers and photos.
2
A doctor reviews your case
An EU-licensed doctor checks your answers and photos and selects a suitable prescription treatment — or asks for more detail in the chat.
3
Treatment to your door
Your electronic prescription is issued and your treatment plan explains exactly how to use it, what to expect, and when to check back.

PRICING