If the doctor does not approve your consultation
Every consultation on Hi Doctor ends with a medical decision. If the doctor who reviews your case decides that treatment is not appropriate and does not approve your consultation, we refund what you paid in full. You do not need to justify anything further: a consultation that ends without approval is refunded in full, automatically.
Cancel anytime
If you have a subscription, you can cancel it at any moment from your account, without notice periods or cancellation fees. Cancelling stops all future charges. Care already delivered, and a consultation already under medical review, is not affected.
How to request a refund
Write to us at hello@hi-doctor.ai and tell us what happened. We review every request individually and process approved refunds to the original payment method. Depending on your bank, it may take a little while for the amount to appear on your statement.
The Spanish version of this document is the authoritative legal text. The English translation is provided for convenience only.