The Spanish version of this document is the authoritative legal text. The English translation is provided for convenience only.
1. Purpose
Hi-Doctor is an online medical consultation service. A licensed doctor reviews your questionnaire and decides whether the treatment is right for you. We never prescribe without a medical assessment.
2. Eligibility
You must be 18 or older and a resident of the European Union. The questionnaire is currently optimised for patients in Spain.
3. Price and payment
Hi-Doctor offers an ongoing weight-loss plan at €25/month, an ongoing hair-growth plan at €15/month (billed €45 every 90 days), and a one-off sexual-health consultation at €35. Each plan is billed on its stated treatment cycle and may be canceled from Billing; cancellation takes effect at the end of the current billing period. Every prescription and renewal is reviewed by a doctor. If a plan review is not approved, the fee for that period is refunded and the plan is canceled. If a one-off consultation is not approved, the €35 consultation fee is refunded in full within 48 hours.
4. Service limitations
This service does not replace emergency medicine. If you have a health issue that requires immediate attention, call 112 or go to an emergency room.
5. Liability
The doctor reviewing your case acts under their own professional judgement and responsibility. Hi-Doctor acts as the technology platform that facilitates the consultation.
6. Intellectual property
The contents of hi-doctor.ai (text, images, code) are the property of HI DOCTOR AI SL unless otherwise indicated.
7. Right of withdrawal
As an online medical consultation service, performance begins immediately with your express consent when you start the clinical questionnaire. Pursuant to article 103.a) of Spanish Royal Legislative Decree 1/2007 (consumer protection), the right of withdrawal ceases to apply once the medical review has started. If the doctor declines treatment, we refund the full amount within 48 hours.
8. Governing law
These terms are governed by Spanish law. Any disputes will be resolved by the courts of Madrid, unless a different jurisdiction is required by law.
9. Online dispute resolution
Under Regulation (EU) 524/2013, consumers may use the EU online dispute resolution platform at ec.europa.eu/consumers/odr. Before turning to it, we kindly ask you to contact us at hello@hi-doctor.ai so we can try to resolve the matter directly.
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If anything here is unclear, or you'd like to exercise a right, our privacy and legal team responds directly.