Your health, handled.
Doctors for the things that shape how you live.
- An EU-licensed doctor reviews every case
- A reply in under 2 hours on average
- A full refund if a doctor says no
If the doctor cannot treat you online, we refund the full amount
Getting treated for the things that shape how you live has always meant a trade. Wait weeks for an appointment. Pay a clinic for its time. Or use a quick service that treats you as a case.
Hi Doctor removes the trade.
Meet Hi Doctor
Hi Doctor is a European telemedicine service operated by HI DOCTOR AI SL. We connect patients with EU-licensed doctors through a clear online questionnaire and a private chat.
An honest questionnaire, a medical review in under 2 hours on average, and a prescription, if it's right for you. If not, we refund everything.
Forget the waiting room
Across Europe, appointments take weeks and common conditions go untreated, not because they're untreatable, but because seeing a doctor is harder than it should be.
Not here. A clear questionnaire, a real doctor, a decision you can trust.
Care without the queue. You deserve it.
Where we stand
Since launching we've grown, adding treatments while keeping one rule: patients first.
Founded
Average doctor reply
Countries we serve
What patient care means to us
We follow published clinical guidance and prescribe only what's appropriate. Every prescription is:
- Reviewed by a named EU-licensed doctor
- Checked against your history and current medicines
- Followed up in a private, encrypted chat
Trust matters
Registered doctors
Every doctor is named, with a registration number you can verify with their medical council.
EU-compliant prescribing
E-prescriptions under the cross-border healthcare directive 2011/24/EU.
Your data, protected
GDPR-compliant, encrypted, and never used for advertising.
Our principles
Calm
No manufactured urgency, no anxious reminders.
Clear
No jargon. We talk to you like an adult.
Honest
About prices, refusals and limits.
Human
A doctor with a name behind every prescription.
Our prescribing process
Questionnaire
Tell us about your health online, in about 5 minutes.
Doctor review
An EU-licensed doctor reviews your answers, usually in under 2 hours.
E-prescription
If appropriate, your prescription is issued and sent to your account.
Pharmacy
Collect at the pharmacy you choose. Your doctor stays in your chat.
Private by default.
What you share stays between you and your doctor. It's encrypted, protected under European data law, and it is never used for advertising.
- Encrypted
- Protected under European data law (GDPR)
- Never used for advertising
Wherever you are in Europe.
Our prescriptions are issued under the EU's rules on cross-border healthcare, so you can collect from a pharmacy you choose. The pharmacy makes the final call on dispensing, and your doctor stays in the chat if anything comes up.
Clearing the way to looking after yourself.
Answer a few simple questions and a doctor reviews your case in under 2 hours on average.
Start consultationIf the doctor cannot treat you online, we refund the full amount.If the doctor does not approve treatment, we refund the full amount. Every consultation is fully refundable. How refunds work