GDPR
Your rights under the General Data Protection Regulation.
- Last updated · April 2026
- Available in 8 languages
In short
- Your health data is only seen by your doctor and the team that supports your care
- We never sell your data
- You can download or delete your data at any time
Right of access
You have the right to know which of your data we process and why.
Right to rectification
You can correct any inaccurate or incomplete data.
Right to erasure
You can request that we delete your data, subject to medical-legal exceptions (retention obligations).
Right to data portability
You can receive your data in a structured format and transfer it to another controller.
Right to object
You can object to processing for marketing purposes at any time.
How to exercise your rights
Send an email to hello@hi-doctor.ai from your account's email address, stating the right you wish to exercise. We only ask for an identity document if there is reasonable doubt about your identity. We reply within 30 days at the latest.
Supervisory authority
If you are not satisfied with our response, you can file a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, aepd.es).
The Spanish version of this document is the authoritative legal text. The English translation is provided for convenience only.
Questions about your data?
Write to our data protection officer. We reply within one working day.
Contact usIf the doctor cannot treat you online, we refund the full amount.If the doctor does not approve treatment, we refund the full amount. Every consultation is fully refundable. How refunds work