Four steps. One doctor.
From the questionnaire to your pharmacy, with a real doctor at every step.
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How the prescribing process works
Getting treatment involves four clear steps, each designed to keep you safe.
Online health questionnaire
A structured questionnaire about your symptoms, history, current medicines and lifestyle. Encrypted and confidential.
Doctor review
An EU-licensed doctor reviews your answers, checks for red flags and decides whether treatment is clinically appropriate.
Your treatment plan
If appropriate, you receive an e-prescription and clear written instructions: dose, what to expect and when to check back.
Collect at your pharmacy
Present your e-prescription at the pharmacy you choose; each pharmacy decides whether it can dispense it. You pay the pharmacy for the medicine.
How does this compare with a traditional appointment?
| How does this compare with a traditional appointment? | Traditional appointment | Hi Doctor |
|---|---|---|
| Time until a doctor reviews your request | Depends on the practice | Within 24 hours |
| Consultation format | Face to face or phone | Secure online questionnaire + chat |
| Clinical standards | Registered doctor | Doctor licensed in an EU country |
| Prescription | Paper or local e-prescription | Electronic prescription |
| Safety checks | Depends on the practice | Yes, ID verification + doctor review |
| Refusal if unsafe | Depends on the practice | Yes, in line with our refund policy |
Why we sometimes say no
A doctor's review is a real safeguard, not a formality. If a request is declined, the doctor explains why and suggests what to do next. We refund your fee.
A medical condition that makes the treatment unsafe, for example certain heart conditions with ED medicines.
Current medicines that could interact dangerously with the requested treatment.
Symptoms suggesting a more serious problem that needs in-person care.
A request for a dose or quantity outside safe clinical guidelines.
Every consultation, in one place
See the live status of your consultation, download your e-prescription and message your doctor in one encrypted channel. No WhatsApp, no SMS.
Create your accountRegulation and patient safety
Hi Doctor operates within the European framework for cross-border healthcare.
EU-licensed doctors
Cross-border e-prescriptions
Data protection
Identity verification
Why your GP should stay informed
Download your summary
Every consultation ends with a written summary and your e-prescription as PDF.
Share it in one click
Send it to your family doctor so your medical record stays complete.
Safer care
Your GP sees what you take. This matters for future prescriptions and interactions.
Your questions answered
How does the consultation work?
Who reviews my case?
How long does it take?
What happens if my treatment isn't approved?
Is the medication included?
Where can I use my prescription?
Hi Doctor is operated by HI DOCTOR AI SL. Every prescription is issued by a doctor registered with their national medical council, under the EU cross-border healthcare directive (2011/24/EU).
Start your consultation
Answer a few simple questions and a doctor reviews your case in under 2 hours on average.
Start consultationIf the doctor cannot treat you online, we refund the full amount.If the doctor does not approve treatment, we refund the full amount. Every consultation is fully refundable. How refunds work