Without the app
Sign in on this website, then confirm your deletion request below. You can also email hello@hi-doctor.ai from the email address associated with your account. If you use an Apple private relay address or cannot sign in, contact us for help verifying account ownership.
What happens to your data
Once your request is accepted, your account access and notifications on all registered devices are disabled. Removable profile data, content and unsent drafts are deleted or anonymised. The deletion process also cancels recurring billing and revokes linked Apple credentials. We send confirmation when processing finishes; acceptance does not mean all deletion work has finished.
What we must retain
Medical records and prescriptions are kept for the periods required by Spanish health law; payment records are kept as required by tax law. Required audit records and prescribing attribution also remain, with access restricted to authorised retention purposes. For doctors and staff, this includes their authorship of signed records; open cases are reassigned. These obligations apply even when you delete your account.
Who processes mobile data
Service providers process data for hosting, storage, email and translation. Expo, Apple APNs and Google FCM deliver generic notifications with no health data in their payloads. Apple and Google support sign-in. Sentry processes technical crash diagnostics for 90 days, without health data. Stripe handles payments in its hosted checkout, and REMPe handles electronic prescriptions. The app does not receive card numbers.
Confirm your request
Checking your sign-in status…
Request deletion of your Hi Doctor account, even after uninstalling the app. Learn what is deleted, what must be retained and how to contact support.
From the app
Open Settings → Account → Delete account. Review what will be retained, verify your identity and confirm your request. Uninstalling the app alone does not delete your account.