PRICING
Full refund if it is not right for you
You pay for the doctor's consultation. The medicine is paid at your pharmacy.
From€15/ month
- Full refund if not approved
- No hidden fees
- Cancel plans anytime
EU-licensed doctors
Every case read by an EU-licensed doctor.
Reply in under 2 hours on average
In writing, in your private chat. The doctor can ask for a call when needed.
Full refund if it is not right for you
Not approved? Refunded in full, automatically.
Reviewed on Trustpilot
Independent reviews from real patients, published by Trustpilot.
Electronic prescription
Each pharmacy decides whether it can dispense the e-prescription.
PLANS AND PRICES
Choose your plan
Plan or one-off
Weight loss
- The fee covers the doctor's time and follow-up
- Your doctor reviews your progress at every renewal
- Ongoing care in your private chat
- Cancel anytime
Start consultation
Full refund if a review is not approved
Plan or one-off
Hair growth
Every 6 monthsRecommendedBilled €79 / 180 days€13.17/ monthEvery 3 monthsBilled €45 / 90 days€15/ monthOne-off30-day treatment€35once
- The fee covers the doctor's time and follow-up
- Your doctor reviews your progress at every renewal
- Ongoing care in your private chat
- Cancel anytime
Start consultation
Full refund if a review is not approved
One-off
Sexual health
- Consultation reviewed by an EU-licensed doctor
- Electronic prescription if approved
- Private follow-up chat
Start consultation
Full refund if a review is not approved
One-off
Skin
- Consultation reviewed by an EU-licensed doctor
- Photo review of your skin
- Electronic prescription if approved
Start consultation
Full refund if a review is not approved
Full refund if a review is not approved
Read the refund termsFor a one-off consultation we refund the fee in full. For a subscription review, we refund that period's fee and cancel the plan.
The medication, if a doctor prescribes it, is paid separately at the pharmacy at the price it sets. Hi Doctor does not sell medication.
How does this compare with an in-person private appointment?
| How does this compare with an in-person private appointment? | In-person private appointment (typical) | Hi Doctor |
|---|---|---|
| Consultation price | Fee per visit | €25 / 28 days; €15 / month (billed €45 every 90 days); €35–€40 one-off |
| Waiting time | By appointment | Under 2 hours on average |
| Format | In person | Online questionnaire and written reply; the doctor refers you if needed |
| Follow-up | Depends on the practice | Private chat included |
| Prescription | Depends on the practice | Electronic, issued by an EU-licensed doctor; each pharmacy decides whether to dispense it |
| If you're not approved | Depends on the practice | Full refund within 48 h |
FAQS
Your questions answered
Pricing and payment5 questions
How much do the plans cost?
Weight loss is €25 every 28 days and hair growth €15 a month, billed €45 every 90 days. Sexual health (€35) and dermatology (€40) are one-off consultations.
Is the medication included?
No. Hi Doctor charges for the medical consultation. You pay the pharmacy for any medicine, at the price it sets.
When am I charged?
When you submit the questionnaire. If the doctor does not approve treatment, we issue the full refund automatically within 48 hours; your bank may take 3 to 5 business days to show it.
What payment methods do you accept?
Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay and SEPA Direct Debit, processed securely by Stripe with 3-D Secure.
How does the ongoing plan work?
Your plan covers the first consultation, renewals reviewed by your doctor and ongoing care in your private chat. Cancel anytime from your account.
Refunds4 questions
If the doctor does not approve your consultation
Every consultation on Hi Doctor ends with a medical decision. If the doctor who reviews your case decides that treatment is not appropriate and does not approve your consultation, we refund what you paid in full. You do not need to justify anything further: a consultation that ends without approval is refunded in full, automatically.
When will my refund arrive?
3–5 business days after it's issued.
How to request a refund
Write to us at hello@hi-doctor.ai and tell us what happened. We review every request individually and process approved refunds to the original payment method. Depending on your bank, it may take a little while for the amount to appear on your statement.
Cancel anytime
If you have a subscription, you can cancel it at any moment from your account, without notice periods or cancellation fees. Cancelling stops all future charges. Care already delivered, and a consultation already under medical review, is not affected.
REAL PEOPLE, REAL CARE
Trusted by patients
TrustpilotR. V.
Excellent service, I even requested an extension and they kindly agreed and sent a new prescription with no charge at all. That was definitely a highlight, great customer service! Totally recommended.
TrustpilotVanessa
The care was fast, the doctor answered all my questions and the prescription was practical and quick for collecting the product; the treatment follow-up is also being very effective and attentive.
TrustpilotTom
So far, everything has gone really smoothly. The process was easy, responses were quick and I had no problems getting my prescription. Happy with the service!
Start your consultation
Answer a few simple questions and a doctor reviews your case in under 2 hours on average.
Start consultationIf the doctor cannot treat you online, we refund the full amount.If the doctor does not approve treatment, we refund the full amount. Every consultation is fully refundable. How refunds work