Frequently Asked Questions

Question 1

What does your service provide?

Accepted Answer

We are a telehealth company. Our EU-licensed doctors provide online consultations through a secure questionnaire and, if suitable, issue valid prescriptions. We do not sell or ship medication directly.

Question 2

How do I get my medication?

Accepted Answer

After completing your online questionnaire and doctor review, you will receive a valid prescription by email or WhatsApp. With this prescription, you can purchase your medication at any licensed pharmacy in the EU.

Question 3

Do I need to see a doctor in person?

Accepted Answer

No. Everything is 100% online. You simply complete a secure questionnaire, and our doctors review it before issuing a prescription.

Question 4

How much does a consultation cost?

Accepted Answer

Each consultation costs 45€. This fee covers the doctor's review of your questionnaire and, if appropriate, the prescription. If no prescription is issued, the full amount is refunded.

Question 5

Do I need to pay for every consultation?

Accepted Answer

Yes. Each prescription or renewal requires a new consultation and a separate fee, as every case must be reviewed by a doctor for safety.

Question 6

What if the doctor cannot issue a prescription?

Accepted Answer

If your case is not suitable for treatment and no prescription is issued, we will refund the full consultation fee to your original payment method.

Question 7

How long does it take to receive my prescription?

Accepted Answer

In most cases, prescriptions are issued within 24 hours during business hours after you submit your online questionnaire.

Question 8

How long is the prescription valid for, or how long does the treatment last?

Accepted Answer

Doctors usually prescribe treatment for 3 months at a time. This typically means 90 capsules or 180 ml of spray, depending on the medication. After this period, a new consultation is required for renewal.

Question 9

Do I need a new consultation for renewals?

Accepted Answer

Yes. For safety reasons, every new or renewed prescription requires completing a new questionnaire and doctor review.

Question 10

Are prescriptions valid everywhere?

Accepted Answer

Yes. Prescriptions from our EU-licensed doctors are valid at any licensed pharmacy across the European Union.

Expert Healthcare, Designed for You.

How it works

1. Online consultation

2. Doctor prescription

3. Get your prescription

Customized care starts here

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