Hi Doctor vs ZAVA
Hi Doctor and ZAVA both work with a written online questionnaire that a doctor reviews. They differ in where you can use them, how you pay and how the medication reaches you. Here are the facts side by side, each with its source.
Facts checked on 22 October 2026 from each provider's public website and Trustpilot profile, or from a dated archived copy where its website was offline.
Hi Doctor and ZAVA at a glance
Both services are built on a written questionnaire and a doctor's review. These are the main differences, based on what each publishes.
Countries and languages
Hi Doctor serves 19 EU countries and its website is in 7 languages. On 22 October 2026, ZAVA listed Germany, France, Spain and Ireland, plus the United Kingdom.
Optional plans
Hi Doctor offers optional plans for weight loss (€25/month, billed €25 every 28 days) and hair growth. ZAVA charges a fee per request; on 22 October 2026 its website listed no subscription.
One price list in every country we serve
Hi Doctor charges €35 for a one-off consultation in every country it serves. ZAVA's fees differ by country site and by condition.
Where ZAVA may fit better: it also offers treatment for other conditions listed on its website, including general medicine and contraception, has phone support, and in Germany it can arrange delivery from a partner pharmacy.
Hi Doctor and ZAVA side by side
Facts as published by each provider on 22 October 2026. Not published means we found no public information.
| Hi Doctor | ZAVA | |
|---|---|---|
| Countries served | Austria, Bulgaria, Croatia, Cyprus, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Malta, Portugal, Romania, Slovakia, Slovenia, Spain and SwedenPaused for now in Belgium, Czechia, Estonia, Finland, Latvia, Lithuania, Netherlands and Poland. | Germany, France, Spain, Ireland and United KingdomSeparate country websites. In Germany the service is for residents of Germany. |
| Website languages | Spanish, English, German, Dutch, Italian, French and Portuguese | German, French, Spanish and English |
| Consultation model | Online questionnaire reviewed by a doctor in writingFollow-up questions go to the doctor in the private chat of your account. | Online questionnaire reviewed by a doctor in writingFollow-up through secure messages in the patient account. |
| Doctor response time | Within 24 hours, as stated on our website. | Germany: usually within a few hours between 09:00 and 18:00, at the latest the next working day. Spain and France publish their own times. |
| Messages with the doctor | YesPrivate written chat with the doctor in your account. Not a live or 24/7 service. | YesSecure messages with the doctors in the patient account. |
| Areas of care | weight loss, hair loss, sexual health and skin conditions | weight loss, hair loss, sexual health, skin conditions, contraception and general medicine |
| Prices | €35 one-off consultation (€40 for skin conditions). Weight-loss plan €25/month, billed €25 every 28 days; hair-growth plan €15/month, billed €45 every 90 days. Medication is paid separately at the pharmacy. | Germany: €9.99 to €33.99 per treatment request, medication extra. France: €28 per consultation. Spain: €25 standard consultation. |
| Ongoing plans | YesOptional plans for weight loss and hair growth, which you can cancel any time. | Not published |
| Prescription and medication | If the doctor considers treatment appropriate: an electronic prescription, collected at a pharmacyHi Doctor does not sell or deliver medication. Each pharmacy decides whether it can dispense the prescription. | Delivery by a partner pharmacy or collection at a pharmacy, depending on the countryGermany: delivery from a partner pharmacy or same-day collection at a local pharmacy. France and Spain: downloadable electronic prescription. |
| Support channels | email and chatThe chat is the private chat with your doctor in your account. No phone line. | email and phone |
| Trustpilot profile | View the profile on Trustpilot | View the profile on Trustpilot |
Which service may suit you
Hi Doctor may suit you if
- you live in an EU country that is not on ZAVA's list of country websites
- you want an optional ongoing plan for weight loss or hair growth
- you prefer to collect your medication at a pharmacy you choose
ZAVA may suit you if
- you live in Germany and want your medication delivered
- you need a condition outside weight loss, hair, sexual health and skin
- you prefer to reach support by phone
Questions about Hi Doctor and ZAVA
Who operates ZAVA?
What is the difference between Hi Doctor and ZAVA?
Is there an alternative to ZAVA?
How much does ZAVA cost compared with Hi Doctor?
Can I use Hi Doctor in Germany, France, Spain or Ireland?
Where these facts come from
Every fact about ZAVA on this page comes from these public pages, read on 22 October 2026.
- Operator: www.zavamed.com/de/impressum.html (read on 22 October 2026)
- Countries served, Website languages: www.zavamed.com/de/ (read on 22 October 2026)
- Consultation model, Prices: www.zavamed.com/es/preguntas-frecuentes.html (read on 22 October 2026)
- Doctor response time, Prescription and medication: www.zavamed.com/de/fragen.html (read on 22 October 2026)
- Messages with the doctor, Prices: www.zavamed.com/fr/faq.html (read on 22 October 2026)
- Areas of care, Prices: www.zavamed.com/de/kosten.html (read on 22 October 2026)
- Support channels: www.zavamed.com/de/kontakt.html (read on 22 October 2026)
- Trustpilot profile: www.trustpilot.com/review/zavamed.com/de (read on 22 October 2026)
Hi Doctor facts come from our own website and price list. The table links to each provider's Trustpilot profile, Hi Doctor's included, and quotes no ratings. Our profile: www.trustpilot.com/review/hi-doctor.ai
Spotted something out of date? Write to hello@hi-doctor.ai and we will check and correct it.
Other comparisons
See whether Hi Doctor fits you
Fill in a short questionnaire and a doctor licensed in an EU country reviews it. A doctor issues a prescription only if they consider the treatment appropriate for you.
Start a weight-loss consultationIf the doctor cannot treat you online, we refund the full amount.If the doctor does not approve treatment, we refund the full amount. Every consultation is fully refundable. How refunds work