Can caída del cabello be treated through an online consultation?

Yes. An EU-licensed doctor reviews your case based on the 5–8 minute clinical questionnaire you complete. If there's an indication, you receive a electronic prescription within 24 hours; if not, the doctor will tell you and the consultation fee is fully refunded.

How much does the consultation cost?

The consultation is €25. If the doctor decides you are not a candidate for treatment, the full fee is refunded — you only pay if the prescription is issued.

Is the prescription valid at other EU pharmacies?

Yes. prescription is a Spanish electronic prescription recognised at all 27 EU member-state pharmacies under Directive 2011/24/EU. In Spain the QR is scanned; elsewhere in the EU the pharmacist dispenses the locally-marketed equivalent of the same active ingredient.

An EU-licensed doctor — never an automated algorithm. Their licence number is recorded on the electronic prescription so any pharmacy can verify it.

How quickly do I receive a response?

Within 24 hours, often the same day. The reply lands in your private account and — if a prescription is issued — you'll find it there as well, plus an email notification.

My account

HAIR LOSS · VIGO

Hair loss · Vigo.

An EU-licensed doctor reviews your case online. electronic prescription valid at any pharmacy in Galicia. Hair loss has multiple causes: genetics, stress, nutritional deficiencies. A doctor helps you prioritise.

Start consultation View category · Hair growth