ACNE CARE
A focused online assessment for mild to moderate acne, with prescription topical treatment when appropriate.
No video call needed · Cancel anytime · 50,000+ patients served
HOW IT WORKS · 5 STEPS
From the online consultation to ongoing follow-up — without leaving home.
Answer a 5-minute health questionnaire from home.
A licensed doctor reviews your answers and replies personally.
If not approved, we refund your €35 one-off in full.
Collect it at any EU pharmacy with your e-prescription.
Private chat, 4-week check-in, simple prescription renewal.
Start in five minutes.
Start acne consultationHOW IT WORKS
An EU-licensed doctor reviews your symptoms, history and photos, then chooses a suitable topical treatment or explains when in-person assessment is safer.
Tell us about your symptoms, medical history and goals. Submit your photos and ID for KYC verification.
A licensed doctor reviews your case in less than 2 hours on average. If approved, you receive a personalised plan and an electronic prescription valid in any EU pharmacy.
Show your electronic prescription at any pharmacy in the European Union. Continue follow-up with your doctor through your private chat — adjustments and refills as needed.
PATIENT STORIES
Names changed for privacy. Shared to illustrate the care journey.
96% love their experience
50,000+ patients and counting
“They didn't sell me anything — they explained what was right for me.”
“Same-day reply, with an explanation I could follow.”
“Everything through the private chat, with real respect.”
“Zero friction — from curiosity to starting treatment in a week.”
“I wasn't a candidate — they refunded me and gave me alternatives.”
“The doctor gave me the time I needed.”
Testimonials are illustrative examples of real cases. Names changed for privacy.
PRICING
€35 one-off. €25/month for weight loss or €15/month (billed €45 every 90 days) for hair growth.
ONE-OFF
€35 one-off
One consultation, one doctor, one decision.
Nothing stored publicly, ever
Full refund if a review is not approved
WHAT'S INCLUDED
Full refund if a review is not approved
If a review is not approved, we refund the €35 consultation fee in full.
Note: The medication, if the doctor prescribes it, is paid separately at the pharmacy at the price it sets. Hi-Doctor does not sell medications.
FREQUENTLY ASKED
An EU-licensed doctor reviews your case in less than 2 hours on average, with many replies arriving sooner during business hours. The electronic prescription is delivered to your account and to your email the moment it's issued.
If a review is not approved, you receive a full refund. For a one-off consultation, we refund the €35 consultation fee. For a plan review, we refund that period's fee and cancel the plan.
Any pharmacy in the European Union. Hi-Doctor issues a private electronic prescription (Receta Médica Privada Electrónica) — the Spanish-issued PDF carries every field required by EU Directive 2011/24/EU and is recognised across all 27 member states.
Yes. Every conversation happens inside an encrypted private chat tied to your account. Doctors are bound by EU medical-secrecy regulation. We never share your data with anyone outside your treating doctor.
Fully asynchronous — no scheduled video. You complete a 5-minute questionnaire, the doctor reviews it, and you continue follow-up through chat. If your case requires a video call, the doctor can request one at no extra charge.
An EU-licensed doctor reviews your medical history and recommends a treatment plan tailored to you. No one receives a treatment without first being assessed — your safety comes first.
Yes — with one important condition: tell both doctors. Your Hi-Doctor doctor needs a full picture of your prescriptions and history to avoid interactions; your regular doctor deserves the same transparency.
A 5-minute medical questionnaire covering your health history, current medications, and the specific concern you want help with. All information stays between you and your doctor.
Five-minute online consultation. EU prescription delivered in less than 4 hours on average. 100% money-back if your doctor doesn't approve treatment.
HI-DOCTOR NEWSLETTER
At most 2 emails a month. No spam. Updates on online health, EU telemedicine, and clinical guides signed by licensed doctors.