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CONDITION · Italy

Telogen effluvium, Italy

Diffuse shedding after a trigger (stress, childbirth, fever).

From€15/ month
  • Assessed by an EU-licensed doctor
  • Treatment only if the doctor finds it indicated
  • Full refund if not approved
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What is it?

Telogen effluvium is a form of diffuse hair shedding that occurs when a physiological or psychological stress event causes a large number of follicles to enter the resting phase (telogen) prematurely. Unlike other forms of alopecia, there is no follicle destruction, so recovery is usually spontaneous.

Common triggers include intense emotional stress, a febrile illness, major surgery or sudden hormonal changes. The doctor reviews the clinical history to identify the cause and confirm the diagnosis.

Treatments a doctor considers

Medical follow-up plan

For ongoing treatment and doctor-reviewed renewals.

From€15/ month
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One-off consultation

One consultation, one doctor, one decision.

€35/ once
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EU-licensed doctors

Every case read by an EU-licensed doctor.

Reply in under 2 hours on average

In writing, in your private chat. The doctor can ask for a call when needed.

Full refund if it is not right for you

Not approved? Refunded in full, automatically.

Reviewed on Trustpilot

Independent reviews from real patients, published by Trustpilot.

Electronic prescription

Sent to the pharmacy you choose; each pharmacy decides whether it can dispense it.

FAQs

About telogen effluvium

Hair growth4 questions
What is Telogen effluvium?
Telogen effluvium sits within the hair growth area that Hi Doctor covers. Our doctors review your case individually, not through an algorithm, and propose a therapeutic approach when indicated.
You fill in a hair growth-oriented medical questionnaire (~5 min). An EU-licensed doctor reviews your clinical history, current medication, allergies and background in less than 2 hours on average. If clarifications are needed, they message you via the private chat in your account.
The doctor proposes the most appropriate treatment among those authorised in the EU for hair growth. The hair-growth plan is €15/month (billed €45 every 90 days). Other areas: €25/month for weight loss, €35 per sexual health consultation and €40 per skin consultation. If your case is not eligible, the applicable fee is refunded in full.
It depends on the case. For hair growth, reasonable timelines are explained during the consultation and follow-up lives inside the private chat. The full medical record stays in an auditable thread inside your account.

Talk to a doctor about your hair

Answer a few simple questions and a doctor reviews your case in under 2 hours on average.

Start consultationIf the doctor cannot treat you online, we refund the full amount.
The clinical information on this page was reviewed by: Dr. Alejandro Infante, General medicine, on 27 July 2026. Barcelona College of Physicians, no. 080869277 View profile

If the doctor does not approve treatment, we refund the full amount. Every consultation is fully refundable. How refunds work

More about your care
Read the full condition information

Telogen effluvium usually resolves once the trigger is gone. The doctor decides whether you need support or simply time.

HOW COMMON IT IS

One of the most common reasons for consultation for diffuse hair loss in primary care.

CAUSES

  • Intense emotional or physical stress
  • Acute febrile illness (flu, COVID-19)
  • Hormonal changes (postpartum, menopause)
  • Rapid weight loss or restrictive diets
  • Major surgery or trauma
  • Medications that alter the hair cycle

TREATMENT APPROACHES

  • Identification and removal of the triggering factor
  • Nutritional support if deficits are detected
  • Prescription treatment, when the doctor considers it appropriate
  • Clinical follow-up to confirm recovery

WHEN TO SEE A DOCTOR

If you notice diffuse, heavy hair shedding that persists for more than three months, the doctor assesses the possible causes and guides you on the most appropriate management.

How it works, step by step

HOW IT WORKS · 5 STEPS

Five steps. No waiting room.

From the online consultation to ongoing follow-up, without leaving home.

  1. 1. 5 minutes

    Start your online visit

    Answer a 5-minute health questionnaire from home.

  2. 2. Under 2 hours on average

    A doctor reviews your case

    An EU-licensed doctor reviews your answers and replies personally.

  3. 3. Refund guarantee

    Review and payment

    If not approved, we refund your €15/month (billed €45 every 90 days) in full.

  4. 4. EU pharmacies

    Collect treatment from the pharmacy

    Collect it at the pharmacy you choose with your e-prescription; each pharmacy decides whether it can dispense it.

  5. 5. 4-week check-in

    Ongoing support

    Private chat, 4-week check-in, simple prescription renewal.

Payment and refunds

PRICING

If it is not approved, it costs you nothing.

€25/month for weight loss or €15/month (billed €45 every 90 days) for hair growth. One-off consultations are €35 for sexual health and €40 for dermatology. Weight loss and hair growth also have a €35 one-time option with no subscription; hair-growth one-time care covers 30 days.

ONGOING PLAN

For ongoing treatment and doctor-reviewed renewals.

€45 every 90 days · cancel anytime

Prefer no subscription? €35 one-time · 30-day treatment

Lowest monthly price we offer

WHAT'S INCLUDED

  • The fee covers the doctor's time and follow-up
  • Your doctor reviews your progress at every renewal
  • Ongoing care with your doctor
  • Cancel anytime

Full refund if a review is not approved

If a review is not approved, we refund that period's €45 fee and cancel the plan.

Note: The medication, if the doctor prescribes it, is paid separately at the pharmacy at the price it sets. Hi Doctor does not sell medications.

Read the refund terms
Yes. Hi Doctor runs 100% online across the EU, so from Italy you can fill in the questionnaire and receive the medical review without travelling. The EU-licensed doctor issues the electronic prescription under Directive 2011/24/EU, and each pharmacy decides whether it can dispense it; outside Spain some pharmacies do not accept PDF prescriptions, and those that do dispense the locally marketed equivalent of the same active ingredient.
Through the pattern of loss, how long it has been progressing, family history and current medication. In some cases we ask for scalp photos. The doctor proposes a tailored treatment plan and adjusts it to your tolerance.
The private electronic prescription (Receta Médica Privada Electrónica) is issued by an EU-licensed doctor. It is a PDF carrying every field required by EU Directive 2011/24/EU (patient, prescriber with country of registration, active ingredient, dose). Each pharmacy decides whether it can dispense it. In Spanish pharmacies it is dispensed from the QR; outside Spain, some pharmacies do not accept PDF prescriptions, and those that do dispense the locally marketed equivalent of the same active ingredient.
1) Fill in an online medical questionnaire in about 4 minutes. 2) The hair-growth plan is €15/month (billed €45 every 90 days). Other areas: €25/month for weight loss, €35 per sexual health consultation and €40 per skin consultation. 3) An EU-licensed doctor reviews your case and, if appropriate, issues an electronic prescription. 4) Collect it at the pharmacy you choose; each pharmacy decides whether it can dispense it. If the review is not approved, the applicable fee is refunded in full.

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