Can piel grasa y puntos negros be treated through an online consultation?

An EU-licensed doctor reviews your case from the clinical questionnaire you complete in about 5-8 minutes. If there is a clinical indication, you receive an electronic prescription in less than 4 hours on average; if there is not, the doctor tells you why and the fee is refunded in full.

How much does the consultation cost?

A one-off consultation is €35. If the doctor does not approve a treatment, the fee is refunded in full. Medication is paid for separately at the pharmacy.

Is the prescription valid at pharmacies in other EU countries?

Yes. It is a Spanish-issued electronic prescription recognised at pharmacies across all 27 EU member states under Directive 2011/24/EU. In Spain the pharmacy scans the QR code; elsewhere in the EU the pharmacist dispenses the locally-marketed equivalent of the same active ingredient.

An EU-licensed doctor — never an automated algorithm. Their licence number appears on the electronic prescription so any pharmacy can verify it.

How quickly do I get a reply?

In less than 4 hours on average. The reply lands in your private account, along with the prescription if one is issued, plus an email notification. The conversation stays in the in-account chat — we never use WhatsApp or SMS for clinical matters.

OILY SKIN AND BLACKHEADS · MADRID

Oily skin and blackheads · Madrid.

An EU-licensed doctor reviews your case online. electronic prescription valid at any pharmacy in Comunidad de Madrid. Blackheads and whiteheads are comedones, the mildest form of acne. When skincare is not enough, a doctor can prescribe a topical retinoid or azelaic acid and set out a non-comedogenic routine that does not dry the skin.

Start consultation View category · Dermatology

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