Month 0
Month 12
“What helped me most was having a doctor reviewing every month — without relying on my own perception.”
J. · Hi-Doctor
Hi-Doctor patient
HAIR-GROWTH CONSULTATION
Keep the hair you've got.
A licensed doctor assesses your case and recommends the right treatment. Online, private, less than 4 hours on average.
Licensed EU doctors
Doctor review in <4 h on average
50,000+ patients served
Secure patient account
HOW IT WORKS
A medical plan for your hair, not a one-size-fits-all kit
An EU-licensed doctor reviews your hair-loss history, scalp photos and medical context, then prescribes a personalised treatment plan tailored to your case — typically combining a topical solution and an oral therapy that target the root cause of male and female pattern hair loss.
STEP 1
Five-minute questionnaire
Tell us about your symptoms, medical history and goals. Submit your photos and ID for KYC verification.
STEP 2
EU doctor reviews
A licensed doctor reviews your case in less than 4 hours on average. If approved, you receive a personalised plan and an electronic prescription valid in any EU pharmacy.
STEP 3
Pick up at any EU pharmacy
Show your electronic prescription at any pharmacy in the European Union. Continue follow-up with your doctor through your private chat — adjustments and refills as needed.
REAL RESULTS
Real results.
Documentary photos from patients who agreed to share their progress, with their privacy respected.
Month 0
Month 24
“Two years in, the biggest change isn't just density — it's not thinking about it every day.”
M. · Hi-Doctor
Hi-Doctor patient
Month 0
Month 6
“I was worried about an online visit. The doctor messaged me in the chat and answered every question before we started.”
L. · Hi-Doctor
Hi-Doctor patient
RESULTS VARY BY PERSON. A DOCTOR DECIDES WHETHER A TREATMENT IS RIGHT FOR YOU.
YOUR PATH · 5 STEPS
Your path to treatment
From online consultation to ongoing follow-up — without leaving home.
- Start your online visitAnswer a 4-minute questionnaire about your health and goal. No in-person appointment, no travel. A doctor reviews it in under 4 hours on average; this is not a guaranteed response time.
- A doctor reviews your case (and, if appropriate, issues an Rx)A licensed doctor reviews your answers personally. If they need clarifications, they message you in the private chat on your account. If the treatment is appropriate, they sign an electronic prescription.
- Review and paymentIf the doctor does not approve treatment, we refund your €15/month (billed €45 every 90 days) fee in full within 48 hours.
- Collect treatment from the pharmacyTake your electronic prescription to any EU pharmacy — in Spain the pharmacist scans the QR code; elsewhere in the EU you show the PDF and receive a locally-marketed equivalent with the same active ingredient. We never ship medications ourselves; the pharmacist dispenses them.
- Ongoing supportPrivate chat with your doctor for questions. 4-week check-in. Renewal before your prescription expires.
PRICING
Clear pricing for your care.
€25/month for weight loss or €15/month (billed €45 every 90 days) for hair growth. €35 one-off is available for sexual health.
ONGOING PLAN
Hair growth
€15/month
Billed €45 every 90 days
For ongoing treatment and doctor-reviewed renewals.
WHAT'S INCLUDED
- First consultation included
- Renewals reviewed by your doctor
- Ongoing care with your doctor
- Cancel anytime
Full refund if a review is not approved If a review is not approved, we refund that period's €45 fee and cancel the plan.
Note: The medication, if the doctor prescribes it, is paid separately at the pharmacy at the price it sets. Hi-Doctor does not sell medications.
PATIENT STORIES
Real patient stories.
Names changed for privacy. Shared to illustrate the care journey.
96% love their experience
50,000+ patients and counting
“They didn't sell me anything — they explained what was right for me.”
Laura M.Madrid “Zero friction — from curiosity to starting treatment in a week.”
Alex P.Sevilla “Same-day reply, explained with care.”
Ainhoa B.Pamplona “Honest about what to expect — no promises.”
Mario A.Cádiz “She remembered my case in every message. Worlds apart.”
Pilar O.Logroño “He told me what was realistic. That convinced me.”
Fernando G.Oviedo
Testimonials are illustrative examples of real cases. Names changed for privacy.
FREQUENTLY ASKED
Questions, answered
How fast will I get my prescription?
An EU-licensed doctor reviews your case in less than 4 hours on average, with many replies arriving sooner during business hours. The electronic prescription is delivered to your account and to your email the moment it's issued.
What if the doctor doesn't approve my treatment?
If a review is not approved, you receive a full refund. For a one-off consultation, we refund the €35 consultation fee. For a plan review, we refund that period's fee and cancel the plan.
Where can I fill the prescription?
Any pharmacy in the European Union. Hi-Doctor issues a private electronic prescription (Receta Médica Privada Electrónica) — the Spanish-issued PDF carries every field required by EU Directive 2011/24/EU and is recognised across all 27 member states.
Is my consultation private?
Yes. Every conversation happens inside an encrypted private chat tied to your account. Doctors are bound by EU medical-secrecy regulation. We never share your data with anyone outside your treating doctor.
Do I need a video call or can it all be online?
Fully asynchronous — no scheduled video. You complete a 5-minute questionnaire, the doctor reviews it, and you continue follow-up through chat. If your case requires a video call, the doctor can request one at no extra charge.
How do I know which treatment is right for me?
An EU-licensed doctor reviews your medical history and recommends a treatment plan tailored to you. No one receives a treatment without first being assessed — your safety comes first.
Can I use Hi-Doctor if I am already seeing a doctor?
Yes — with one important condition: tell both doctors. Your Hi-Doctor doctor needs a full picture of your prescriptions and history to avoid interactions; your regular doctor deserves the same transparency.
What information do I need to provide?
A 5-minute medical questionnaire covering your health history, current medications, and the specific concern you want help with. All information stays between you and your doctor.
Talk to a doctor today
Five-minute online consultation. EU prescription delivered in less than 4 hours on average. 100% money-back if your doctor doesn't approve treatment.