Video vs. Chat Consultations: Which is Right for You?

Wondering if you can get your medication prescription online through a licensed EU doctor without an in-person visit? Yes, you can. Hi-Doctor offers a streamlined, fully digital process. For just €25, an EU-licensed doctor reviews your case, and if appropriate, issues a prescription within 24 hours. This prescription is valid at any pharmacy across the EU, making it convenient and accessible.

How it works — get your medication prescription in 4 steps

1. Fill out our quick online medical questionnaire (2–3 minutes) and pay the €25 consultation fee.
2. A licensed EU doctor privately reviews your case. If the doctor determines the treatment is not appropriate for you, your €25 is **refunded automatically** — no risk to you.
3. If approved, you receive a REMPE electronic prescription (PDF file) in your Hi-Doctor account and by email within 24 hours.
4. Print the PDF or show it on your phone — present it at **any pharmacy in the EU** to collect your medication.

Who qualifies for the medication

Our EU-licensed doctors assess each case individually to ensure your safety and the appropriateness of the medication. Generally, doctors look for specific criteria, such as a Body Mass Index (BMI) above a certain threshold for GLP-1 medications like semaglutide or tirzepatide, and a lack of contraindications. Common contraindications include a personal or family history of medullary thyroid carcinoma (MTC) or Multiple Endocrine Neoplasia syndrome type 2 (MEN 2), or severe kidney/liver issues. The doctor will review your full medical history provided in the questionnaire to determine if the medication is suitable for you.

What the medication actually does (and doesn't do)

This medication, often a GLP-1 receptor agonist, works by mimicking natural hormones that target areas of the brain involved in appetite regulation. It helps you feel fuller, reduces hunger, and can lead to a significant reduction in calorie intake. It also slows gastric emptying, which further contributes to satiety. While many patients experience positive results, it's not a magic bullet. Sustainable results require lifestyle changes, including a balanced diet and regular physical activity. Weight loss is typically gradual, and individual results vary. The medication supports your efforts; it doesn't replace them.

Side effects and when to stop

As with any medication, side effects can occur. Common ones include nausea, vomiting, diarrhoea, constipation, and abdominal pain, particularly when first starting treatment or increasing the dose. These usually subside over time. Serious side effects are rare but can include pancreatitis, gallbladder problems, or kidney issues. It's crucial to follow your doctor's instructions and report any severe or persistent side effects immediately. If you experience symptoms like severe abdominal pain, yellowing of the skin or eyes, or signs of an allergic reaction, stop the medication and seek urgent medical attention. Your Hi-Doctor physician will advise on when and how to discontinue treatment if necessary.

Why Hi-Doctor vs. walking into a clinic

Choosing Hi-Doctor for your medication prescription online offers unparalleled advantages over traditional clinic visits:

• Speed: Get your prescription in under 24 hours, compared to weeks or months for an in-person appointment.
• Price: A flat €25 online consultation fee, regardless of outcome. Traditional clinics often have variable and higher private consultation fees.
• Privacy: Everything happens securely within your private Hi-Doctor account. No waiting rooms, no reception desks, no uncomfortable conversations in public.
• Convenience: Access an EU-licensed doctor from anywhere, anytime, using your phone or computer. No travel, no parking, no time off work.
• Trust: Join over 50,000 satisfied patients. We hold a 4.8 Trustpilot rating, reflecting our commitment to patient care and efficiency.

Our service provides a modern, discreet, and efficient way to access necessary medication, all while adhering to the highest medical and data privacy standards.

Frequently asked questions

What happens if the doctor decides I'm not a candidate for the medication?

If the EU-licensed doctor determines that the treatment is not appropriate for you, your €25 consultation fee is refunded automatically. You pay nothing if the treatment isn't approved, ensuring a no-risk assessment.

Is the REMPE prescription valid outside Spain?

Yes, absolutely. REMPE is Spain's official private electronic prescription standard. Under EU Directive 2011/24/EU, this prescription is recognised and valid at any pharmacy across the European Union (e.g., France, Germany, Italy, Portugal, Netherlands, Belgium, Austria, Ireland). You receive a downloadable PDF that you can print and present.

How do I actually collect the medication once I have the prescription?

Once you receive your REMPE prescription as a PDF, simply print it or show it on your phone at any EU pharmacy. The pharmacist will scan the QR code or verify the digital signature, then dispense your medication.

Is it legal to get the medication online in my country (e.g., Germany, France, Italy)?

Yes, it is legal. You are obtaining a prescription from an EU-licensed doctor, which is then issued under the Spanish REMPE system. This prescription is fully compliant with EU cross-border healthcare directives, making it valid for dispensing at any pharmacy within the EU.

How long does the prescription take?

After you complete your medical questionnaire and payment, an EU-licensed doctor reviews your case. If approved, your REMPE electronic prescription is issued within 24 hours.

Is my data private?

Yes, your data is completely private and secure. Hi-Doctor is fully RGPD-compliant, ensuring that all your personal and medical information is handled with the strictest confidentiality and security protocols. All communication happens within your private, auditable in-app chat.

How much does it cost?

The online consultation costs a flat €25. This fee covers the doctor's review of your case. If the doctor determines the treatment is not appropriate, your €25 is fully refunded.