6 minute read
Online Consultations: Efficient Healthcare for Busy Schedules
Online medical consultations offer a streamlined approach to healthcare, enabling individuals to manage their health needs without disrupting their daily routines.
DIRECT ANSWER
An online consultation lets an EU-licensed doctor review your case and, if appropriate, issue an electronic prescription; each pharmacy decides whether it can dispense it.
Doctor reply in under 2 hours
Average doctor reply under 2 hours; at night and on public holidays it can take longer, always within 24 hours. A prescription only if appropriate.
EU-licensed doctors
Every case is reviewed by an EU-licensed doctor.
Electronic prescription
Each pharmacy decides whether it can dispense an approved prescription; some do not accept PDF prescriptions.
HOW IT WORKS
From consultation to collection
- 1
Consultation
Answer a secure medical questionnaire online.
- 2
Doctor reviews
An EU-licensed doctor personally assesses your case.
- 3
Prescription only if appropriate
The doctor replies in under 2 hours on average and issues a prescription only if it is clinically appropriate.
- 4
Collect at the pharmacy you choose
Take an approved prescription to the pharmacy you choose; each pharmacy decides whether it can dispense it.
Frequently Asked Questions
Q: Can I get a prescription for any medication through an online consultation?
A: Hi Doctor focuses on specific treatment categories: hair growth, weight management, and sexual health. Prescriptions are issued only for medications relevant to these areas and only when deemed clinically appropriate by an EU-licensed doctor.
Q: How long does it take to receive a prescription?
A: Once you complete your medical questionnaire and an EU-licensed doctor reviews your case, a prescription can be issued in under 24 hours if clinically appropriate. You will receive it through your secure online account.
Q: Is my personal and medical information kept private?
A: Yes, Hi Doctor operates with strict adherence to GDPR regulations, ensuring that all your personal and medical information is handled with the highest level of confidentiality and security. No video calls are involved, further enhancing privacy.
Q: What if the doctor decides I don't need a prescription?
A: If, after reviewing your questionnaire, the EU-licensed doctor determines that a prescription is not clinically appropriate for your condition, your €25 consultation fee will be refunded in full. You will also receive guidance on alternative steps.
Q: Can I use the prescription at any pharmacy in the EU?
A: Yes, prescriptions issued by Hi Doctor comply with the valid electronic prescription standard, which is designed for EU-wide recognition. While pharmacists retain the right to verify or decline, these prescriptions carry the necessary fields for cross-border EU dispensing.
COMMON QUESTIONS
