Understanding Refund Policies for Online Medical Consultations

Searching for Wegovy prescription online in Spain or another EU country? You've come to the right place. Hi-Doctor.ai makes it simple to get a prescription for medications like Wegovy, Ozempic, or Mounjaro from an EU-licensed doctor, without a clinic visit. Our process is designed for your convenience and peace of mind: a flat €25 online consultation fee, a prescription issued in under 24 hours (if appropriate), and a money-back guarantee if the doctor determines the treatment is not suitable for you. Pick up your medication at any pharmacy in the EU.

How it works — get your Wegovy prescription in 4 steps

1. Fill out our online medical questionnaire (2–3 minutes) and pay the €25 consultation fee.
2. A licensed EU doctor reviews your case in private. If the doctor determines the treatment is not appropriate, your €25 is refunded automatically — you pay nothing.
3. If approved, you receive a REMPE electronic prescription (PDF file) in your Hi-Doctor account and by email within 24 hours.
4. Print the PDF or show it on your phone — present it at any pharmacy in the EU to collect your medication.

Who qualifies for Wegovy, Ozempic, or Mounjaro

Our EU-licensed doctors carefully assess each patient's suitability for GLP-1 medications like Wegovy, Ozempic, or Mounjaro. Generally, these treatments are considered for adults with a Body Mass Index (BMI) of 30 or higher (obesity), or a BMI of 27 or higher (overweight) with at least one weight-related comorbidity such as high blood pressure, type 2 diabetes, or high cholesterol. The doctor will look for a comprehensive medical history, including any current health conditions, existing medications, and previous weight loss efforts. Contraindications include a personal or family history of medullary thyroid carcinoma or Multiple Endocrine Neoplasia syndrome type 2, pancreatitis, or severe gastrointestinal disease.

What these GLP-1 medications actually do (and don't do)

Wegovy, Ozempic, and Mounjaro are GLP-1 receptor agonists. They work by mimicking a natural hormone in your body that regulates appetite and food intake. This helps you feel fuller for longer, reduces cravings, and slows down gastric emptying. The result is often a significant reduction in body weight when combined with diet and exercise. It's important to understand these are not 'magic pills' and require a commitment to lifestyle changes for optimal results. Weight loss is gradual and varies between individuals. These medications do not provide instant results but support sustainable weight management over time.

Side effects and when to stop

Like all medications, GLP-1s can have side effects. Common side effects often include nausea, vomiting, diarrhoea, constipation, and abdominal pain, especially when starting treatment or increasing the dose. These usually lessen over time. More serious but rare side effects can include pancreatitis, gallbladder problems, kidney problems, or severe allergic reactions. You should stop the medication and seek immediate medical attention if you experience severe abdominal pain, persistent vomiting, or symptoms of a severe allergic reaction (e.g., swelling of face/throat, difficulty breathing). Your Hi-Doctor will provide detailed guidance on managing side effects and when to seek further help.

Why Hi-Doctor vs. walking into a clinic

Choosing Hi-Doctor for your consultation offers unparalleled advantages. Forget weeks-long waiting lists for appointments; with us, you get a prescription in under 24 hours if approved. Our €25 flat consultation fee is transparent and often more affordable than variable private clinic fees. Enjoy complete privacy and convenience: everything happens securely within your Hi-Doctor account – no waiting rooms, no in-person visits, no public discussions about your health. We've served over 50,000 patients with a 4.8 Trustpilot rating, proving our commitment to quality and patient satisfaction. Our in-app chat is RGPD-compliant, ensuring your data is always private and auditable.

Frequently asked questions

What happens if the doctor decides I'm not a candidate for the medication?

If our EU-licensed doctor determines that the treatment is not appropriate for you after reviewing your case, your €25 consultation fee is refunded automatically. You pay nothing if the treatment isn't approved.

Is the REMPE prescription valid outside Spain?

Yes, REMPE is Spain's official private electronic prescription standard. Under EU Directive 2011/24/EU, any EU pharmacy (including those in France, Germany, Italy, Portugal, Netherlands, Belgium, and others) is legally obliged to dispense from it. You receive a downloadable PDF that you can print and present at the pharmacy counter.

How do I actually collect the medication once I have the prescription?

Once you receive your REMPE prescription as a PDF, simply print it out or show it on your phone at any EU pharmacy. The pharmacist will scan the QR code or verify the digital signature and dispense your medication.

Is it legal to get Wegovy online in Germany?

Yes, it is legal to obtain a Wegovy prescription online in Germany (or any other EU country) via an EU-licensed doctor through services like Hi-Doctor.ai, provided a valid REMPE prescription is issued.

How long does the prescription take?

Our EU-licensed doctors review your case and, if appropriate, issue your REMPE electronic prescription within 24 hours of your consultation fee payment.

Is my data private?

Absolutely. Hi-Doctor is fully RGPD-compliant. All your medical information and communications are kept private and secure within your personal account, accessible only by you and the reviewing doctor.

How much does it cost?

The online consultation fee is a flat €25. This covers the doctor's review of your case. If treatment is not approved, this fee is fully refunded.