Telemedicine for Chronic Conditions: Management and Benefits

Yes, you can get a prescription for your chronic condition medication online from an EU-licensed doctor, without an in-person clinic visit. Hi-Doctor makes it simple and fast. For just €25, an EU-licensed doctor reviews your case. If approved, you receive a valid REMPE electronic prescription in under 24 hours, accepted at any pharmacy across the EU. If the doctor determines the treatment is not appropriate, you get your money back – no risk.

How it works — get your medication prescription in 4 steps

1. Fill out the online medical questionnaire (2–3 minutes) and pay the €25 consultation fee.
2. A licensed EU doctor reviews your case in private. If the doctor decides the treatment is not appropriate, your €25 is refunded automatically — no risk.
3. If approved, you receive a REMPE electronic prescription (PDF file) in your Hi-Doctor account and by email within 24 hours.
4. Print the PDF or show it on your phone — present it at any pharmacy in the EU to collect the medication.

Who qualifies for chronic condition medication

Eligibility for chronic condition medication is determined by our EU-licensed doctors during your online consultation. They review your full medical history, current symptoms, and any other medications you are taking. The doctor assesses if the medication is appropriate and safe for you, considering factors like your specific condition, other health issues, and potential contraindications. The doctor remains the gatekeeper to ensure your safety and the effectiveness of the treatment.

What chronic condition medication actually does (and doesn't do)

Chronic condition medications are designed to manage symptoms, improve quality of life, and prevent complications associated with long-term health issues like diabetes, hypertension, asthma, or heart disease. They work by targeting specific pathways or deficiencies in the body to restore balance or alleviate discomfort. It's important to understand that these medications typically manage, rather than cure, chronic conditions. Consistent adherence to the prescribed treatment plan, alongside lifestyle adjustments, is key to achieving realistic and sustained benefits over time.

Side effects and when to stop

Like all medications, those for chronic conditions can have side effects. These vary depending on the specific drug but can include common issues like nausea, dizziness, or fatigue. Your Hi-Doctor will inform you of the specific side effects associated with your prescribed medication and what to watch out for. It's crucial to report any severe or persistent side effects to a healthcare professional immediately. Never stop taking your chronic condition medication without consulting a doctor, as this can lead to worsening symptoms or health complications.

Why Hi-Doctor vs. walking into a clinic

Hi-Doctor offers a modern alternative to traditional clinic visits, designed for your convenience and speed:

• Speed: Get your prescription in under 24 hours with Hi-Doctor, compared to weeks for a traditional appointment.
• Price: A flat €25 online consultation fee with Hi-Doctor, versus variable and often higher private clinic fees.
• Privacy: Everything happens securely within the Hi-Doctor app – no waiting rooms or reception desks.
• Convenience: Access expert medical care from your phone, without city-centre travel or time off work.

We've served over 50,000 patients with a 4.8 Trustpilot rating, providing a private, RGPD-compliant, and auditable chat experience directly in your account.

Frequently asked questions

What happens if the doctor decides I'm not a candidate for the medication?

If the EU-licensed doctor determines that the treatment is not appropriate for you, your €25 consultation fee is refunded automatically. You pay nothing if the treatment isn't approved.

Is the REMPE prescription valid outside Spain?

Yes, the REMPE prescription is valid at any pharmacy in the EU. REMPE is Spain's official private electronic prescription standard, and under EU Directive 2011/24/EU, any EU pharmacy (e.g., in France, Germany, Italy, Portugal, Netherlands, Belgium) can dispense medication from it. You receive a downloadable PDF you can print and present.

How do I actually collect the medication once I have the prescription?

Simply print the PDF prescription or show it on your phone at any EU pharmacy. The pharmacist will read the QR code or signature and dispense your medication.

Is it legal to get chronic condition medication online in my country?

Yes, it is legal to obtain your medication via an EU-licensed doctor who issues a valid REMPE prescription. This prescription is recognized and dispensed across all EU member states.

How long does the prescription take?

If the doctor finds the treatment appropriate, you will receive your REMPE electronic prescription (PDF file) within 24 hours of your consultation.

Is my data private?

Yes, your data is private and secure. Hi-Doctor operates with full RGPD compliance, ensuring all your medical and personal information is handled confidentially within the app.

How much does it cost?

The online consultation fee is a flat €25. This fee is refunded if the doctor determines the treatment is not appropriate for you.