Telehealth Reimbursement Policies Across European Countries

Looking for an online prescription from an EU-licensed doctor? You've found it. At Hi-Doctor, we cut through the complexity of varying telehealth reimbursement policies across Europe. We offer a direct, clear path to getting your medication prescription online. Our EU-licensed doctors review your case for just €25. If appropriate, you receive a valid digital prescription in under 24 hours, accepted at any pharmacy in the EU. No hidden fees, no confusion – just fast, reliable healthcare.

How it works — get your online prescription in 4 steps

1. Fill out our quick online medical questionnaire (takes 2–3 minutes) and securely pay the €25 consultation fee.
2. An EU-licensed doctor privately reviews your case. If the doctor determines the treatment is not appropriate for you, your €25 fee is automatically refunded. You pay nothing – it's completely risk-free.
3. If approved, you receive a REMPE electronic prescription (a PDF file) directly in your Hi-Doctor account and via email within 24 hours.
4. Print the PDF or show it on your phone at any pharmacy in the EU (e.g., Spain, Portugal, Italy, France, Germany, Netherlands, Belgium, Austria, Ireland) to collect your medication.

Who qualifies for an online prescription

Our EU-licensed doctors carefully assess each case to ensure safe and effective treatment. They look for specific criteria, including your medical history and current health status. For certain medications, such as GLP-1 agonists, a specific Body Mass Index (BMI) might be required, and certain contraindications (conditions that make a particular treatment inadvisable) will be considered. The doctor ensures the treatment is medically appropriate for you before issuing a prescription.

What the medication actually does (and doesn't do)

Understanding how your medication works is key to successful treatment. Most medications have a specific mechanism of action, affecting your body in a particular way to achieve the desired outcome. We provide clear, plain-language explanations. It's important to have realistic expectations regarding timelines and limitations – no medication guarantees instant or miraculous results. Our doctors will explain what you can expect and what the medication is designed to do.

Side effects and when to stop

Like all medications, there can be side effects. Our doctors will inform you about typical side effects, how to manage them, and importantly, what 'red flags' to look out for that might signal a need to stop treatment or seek immediate medical advice. Your safety is our priority, and understanding these aspects builds trust and ensures you are well-informed throughout your treatment journey.

Why Hi-Doctor vs. walking into a clinic

Choosing Hi-Doctor means choosing convenience, speed, and privacy. Forget weeks of waiting for an appointment – our EU-licensed doctors review your case and issue a prescription in under 24 hours. Our flat €25 consultation fee is transparent and fixed, unlike variable private clinic costs. Everything happens privately within our app; no crowded waiting rooms, no travel, and fully RGPD-compliant. With over 50,000 patients served and a 4.8 Trustpilot rating, you're in trusted hands. We bring the doctor to you, on your phone, whenever you need it.

Frequently asked questions

What happens if the doctor decides I'm not a candidate for the medication?

If our EU-licensed doctor determines that the treatment is not appropriate for your case, your €25 consultation fee is automatically refunded. You pay nothing if treatment isn't approved – it's completely risk-free.

Is the REMPE prescription valid outside Spain?

Yes, absolutely. REMPE is Spain's official private electronic prescription standard. Under EU Directive 2011/24/EU, this prescription is legally recognised and dispensable by any pharmacy across the entire European Union, including France, Germany, Italy, Portugal, Netherlands, Belgium, and others. You receive a downloadable PDF you can print or show on your phone.

How do I actually collect the medication once I have the prescription?

Once you receive your REMPE prescription as a PDF, simply print it out or display it on your smartphone. Present it at the counter of any EU pharmacy. The pharmacist will scan the QR code or verify the digital signature and dispense your medication.

Is it legal to get an online prescription in my country via Hi-Doctor?

Yes, it is legal. Hi-Doctor connects you with EU-licensed doctors who issue prescriptions under the Spanish system (REMPE). Thanks to EU cross-border healthcare directive 2011/24/EU, these prescriptions are valid for dispensing at any pharmacy in any EU member state.

How long does the prescription take?

Once you complete your medical questionnaire and payment, our EU-licensed doctors typically review your case and, if appropriate, issue your prescription within 24 hours.

Is my data private?

Yes, your privacy is paramount. Hi-Doctor is fully RGPD-compliant. All your interactions and medical information are handled with the strictest confidentiality within your secure in-app account.

How much does it cost?

The online consultation fee is a flat €25. There are no hidden charges. If the doctor determines the treatment is not appropriate for you, this fee is fully refunded.