Your Rights in EU Telemedicine: A Patient's Guide

Need a medication prescription online in Spain or another EU country? You've come to the right place. Hi-Doctor connects you with licensed EU doctors who can issue a valid prescription quickly and conveniently. Our €25 online consultation fee covers a thorough review of your case. If the doctor determines the treatment is appropriate, you'll receive a digital prescription in under 24 hours, valid at any pharmacy across the EU. No risk — if the doctor says no, you get your money back.

How it works — get your medication prescription in 4 steps

1. Fill the online medical questionnaire (2–3 minutes) and pay the €25 consultation fee.
2. A licensed EU doctor reviews your case in private. If the doctor decides the treatment is not appropriate, your €25 is refunded automatically — no risk.
3. If approved, you receive a REMPE electronic prescription (PDF file) in your Hi-Doctor account and by email within 24 hours.
4. Print the PDF or show it on your phone — present it at any pharmacy in the EU to collect the medication.

Who qualifies for the medication

Our EU-licensed doctors individually review every case to ensure your safety and the treatment's effectiveness. Eligibility for medication depends on your specific health profile and the doctor's assessment. Generally, doctors look for specific diagnostic criteria and rule out contraindications during your online consultation. For certain GLP-1 medications, for example, a specific BMI often applies. The medical questionnaire helps the doctor understand your medical history, current health, and any existing conditions or other medications you are taking. This comprehensive review ensures the medication is safe and appropriate for you.

What the medication actually does (and doesn't do)

The medication works by [briefly explain mechanism of action in plain language, e.g., regulating blood sugar, suppressing appetite, etc.]. It is designed to [state primary benefit, e.g., support weight management, improve glycemic control]. While many patients experience positive results, it's important to have realistic expectations. The medication is part of a broader treatment plan, and individual responses can vary. It is not a magic bullet; consistent adherence to the doctor's advice is crucial for the best possible outcomes. The doctor will discuss realistic timelines and what you can expect during your treatment.

Side effects and when to stop

Like all medications, this treatment can have side effects. Common side effects often include [list 2-3 common, mild side effects, e.g., nausea, diarrhea, constipation]. These are usually mild and temporary as your body adjusts. However, it's crucial to be aware of more serious, though rare, side effects. You should stop taking the medication and seek immediate medical attention if you experience [list 1-2 serious red flags, e.g., severe abdominal pain, signs of an allergic reaction]. Your doctor will provide detailed information on potential side effects and what to do if they occur. Medical honesty builds trust, and we want you to be fully informed.

Why Hi-Doctor vs. walking into a clinic

Choosing Hi-Doctor for your medication prescription offers significant advantages over traditional clinic visits:

• Speed: Get your prescription in under 24 hours, compared to weeks of waiting for an in-person appointment.
• Price: A flat €25 online consultation fee – no hidden costs, no variable private clinic fees.
• Privacy: Everything happens in your private, RGPD-compliant in-app chat. No waiting rooms, no reception desks.
• Convenience: Access an EU-licensed doctor from your phone, anywhere, anytime. No travel, no time off work.
• Trust: Join over 50,000 satisfied patients with our 4.8 Trustpilot rating.

Frequently asked questions

What happens if the doctor decides I'm not a candidate for the medication?

If the doctor determines the treatment is not appropriate for you, your €25 consultation fee is refunded automatically. You pay nothing if the treatment isn't approved.

Is the REMPE prescription valid outside Spain?

Yes, REMPE is Spain's official private electronic prescription standard. Under EU Directive 2011/24/EU, any EU pharmacy (France, Germany, Italy, Portugal, Netherlands, Belgium, Austria, Ireland, etc.) can dispense from it. You receive a downloadable PDF you can print and present at the counter.

How do I actually collect the medication once I have the prescription?

Simply print the PDF prescription or show it on your phone at any EU pharmacy. The pharmacist will read the QR code/signature and dispense your medication.

Is it legal to get the medication online in my country (e.g., France, Germany)?

Yes, it is legal to obtain the medication via an EU-licensed doctor who issues a valid REMPE prescription. This prescription is recognized across all EU member states.

How long does the prescription take?

Once you complete your medical questionnaire and payment, an EU-licensed doctor reviews your case. If approved, your REMPE electronic prescription (PDF) is issued within 24 hours.

Is my data private?

Absolutely. Hi-Doctor is fully RGPD-compliant. Your personal and medical data are handled with the highest level of confidentiality and security, accessible only by you and your reviewing doctor.

How much does it cost?

The online consultation costs a flat fee of €25. This fee is refunded if the doctor determines the treatment is not appropriate for you. The cost of the medication itself is paid directly at the pharmacy.