Patient Consent in Telemedicine: Understanding Your Rights

Looking to get your medication prescription online from an EU-licensed doctor? You're in the right place. Hi-Doctor connects you with EU-licensed doctors who review your case individually. If appropriate, you receive a valid, downloadable REMPE electronic prescription in under 24 hours. The consultation costs just €25, and your prescription is valid at any pharmacy across the entire EU. No risk: if the doctor determines the treatment is not appropriate for you, your €25 fee is refunded automatically.

How it works — get your medication prescription in 4 steps

1. Fill the online medical questionnaire (2–3 minutes) and pay the €25 consultation fee.
2. A licensed EU doctor reviews your case in private. If the doctor decides the treatment is not appropriate, your €25 is refunded automatically — no risk.
3. If approved, you receive a REMPE electronic prescription (PDF file) in your Hi-Doctor account and by email within 24 hours.
4. Print the PDF or show it on your phone — present it at any pharmacy in the EU to collect the medication.

Who qualifies for the medication

Our EU-licensed doctors assess each case individually to ensure the medication is safe and appropriate for you. They will review your medical history and any conditions that might make the medication unsuitable. Key factors the doctor considers include:

• Your current health status and any pre-existing conditions.
• Other medications you are currently taking.
• Known allergies.
• Specific contraindications for the medication.

The doctor's primary goal is your safety and well-being. If they determine the medication is not appropriate, your consultation fee is fully refunded.

What the medication actually does (and doesn't do)

The medication works by [insert plain language mechanism of action here, e.g., regulating blood sugar, reducing appetite, etc.]. It is designed to [insert primary benefit, e.g., help manage type 2 diabetes, support weight loss, etc.]. It's important to understand that while effective, this medication is part of a broader treatment plan and [insert realistic expectations, e.g., works best alongside diet and exercise, requires consistent use for results, etc.]. It is not a miracle cure and individual results may vary.

Side effects and when to stop

Like all medications, this medication can cause side effects, though not everyone experiences them. Common side effects may include [list 2-3 common, mild side effects, e.g., nausea, headache, dizziness]. These are usually mild and temporary. However, certain symptoms are red flags and require immediate medical attention. You should stop taking the medication and consult a doctor immediately if you experience [list 2-3 serious side effects/red flags, e.g., severe abdominal pain, persistent vomiting, signs of an allergic reaction]. Your Hi-Doctor will provide full details on potential side effects and what to watch for.

Why Hi-Doctor vs. walking into a clinic

Choosing Hi-Doctor for your medication prescription offers unparalleled convenience and efficiency compared to traditional clinic visits:

• Speed: Get your prescription in under 24 hours versus weeks of waiting for an in-person appointment.
• Price: A flat €25 consultation fee. No hidden costs, and a money-back guarantee if treatment isn't approved, unlike variable private clinic fees.
• Privacy: Everything happens in your secure in-app account — no waiting rooms, no reception desks, no awkward conversations.
• Convenience: Access an EU-licensed doctor from your phone, anywhere, anytime. No travel, no parking, no time off work.

With over 50,000 satisfied patients and a 4.8 Trustpilot rating, Hi-Doctor offers a trusted and modern way to access essential medical care.

Frequently asked questions

What happens if the doctor decides I'm not a candidate for the medication?

If the doctor determines that the treatment is not appropriate for you, your €25 consultation fee is refunded automatically. You pay nothing if the treatment isn't approved.

Is the REMPE prescription valid outside Spain?

Yes, absolutely. REMPE is Spain's official private electronic prescription standard. Under EU Directive 2011/24/EU, any EU pharmacy (France, Germany, Italy, Portugal, Netherlands, Belgium, Austria, Ireland, etc.) is legally obligated to dispense medication from it. You receive a downloadable PDF that you can print and present at the pharmacy counter.

How do I actually collect the medication once I have the prescription?

Once you receive your REMPE prescription as a PDF, simply print it out or show it on your phone at any pharmacy in the EU. The pharmacist will scan the QR code or verify the digital signature and dispense your medication.

Is it legal to get the medication online in my country?

Yes, it is legal to obtain your medication via an EU-licensed doctor issuing a REMPE prescription. This process complies with EU cross-border healthcare directives, making your prescription valid across all member states.

How long does the prescription take?

After you complete your medical questionnaire and payment, an EU-licensed doctor reviews your case. If approved, your REMPE electronic prescription is issued within 24 hours.

Is my data private?

Yes, your data is completely private and secure. Hi-Doctor is fully RGPD-compliant, ensuring all your personal and medical information is handled with the highest standards of privacy and security.

How much does it cost?

The online consultation fee is a flat €25. This fee covers the doctor's review of your case and the issuance of a prescription if appropriate. If the doctor determines the treatment is not suitable, your €25 is fully refunded.