Online Mental Health Consultations in Austria: A Simple Guide

Looking for a mental health consultation and prescription online in Austria? Yes, you can get it through a licensed EU doctor, quickly and without an in-person clinic visit. Hi-Doctor connects you with EU-licensed medical professionals who can review your case and, if appropriate, issue a valid electronic prescription. All for a flat €25 consultation fee, with the prescription issued in under 24 hours and valid at any pharmacy across the EU.

How it works — get your mental health prescription in 4 steps

1. Fill the online medical questionnaire (2–3 minutes) and pay the €25 consultation fee.
2. A licensed EU doctor reviews your case in private. If the doctor determines the treatment is NOT appropriate for you, your €25 is refunded automatically — no risk.
3. If approved, you receive a REMPE electronic prescription (PDF file) in your Hi-Doctor account and by email within 24 hours.
4. Print the PDF or show it on your phone — present it at any pharmacy in the EU to collect your medication.

Who qualifies for online mental health consultations

Our EU-licensed doctors assess each case individually. They look for specific criteria to ensure online consultation and potential medication is safe and appropriate for you. Generally, this includes a review of your medical history, current symptoms, and any existing conditions or medications. The doctor will determine if your specific mental health needs can be safely and effectively addressed via telemedicine.

What online mental health consultations actually do (and don't do)

Online mental health consultations provide a convenient way to access professional medical advice, diagnoses, and prescriptions for various mental health conditions. They can help you manage symptoms of anxiety, depression, insomnia, and other common issues. However, they are not suitable for acute psychiatric emergencies or conditions requiring immediate in-person intervention. The goal is to offer accessible, ongoing support and medication management when appropriate, not to replace comprehensive psychotherapy or crisis services.

Potential side effects and when to seek further help

If medication is prescribed, it's important to be aware of potential side effects, which vary depending on the specific drug. Your doctor will discuss these with you. Common side effects can include nausea, dizziness, or changes in sleep patterns. You should stop the medication and consult a doctor immediately if you experience severe allergic reactions, worsening mental health symptoms, or any other concerning side effects. Always follow your doctor's instructions and report any adverse reactions.

Why Hi-Doctor vs. walking into a clinic

Hi-Doctor offers a modern, efficient alternative to traditional clinic visits, designed around your convenience and privacy:

• Speed: Get your case reviewed and a prescription issued in under 24 hours, compared to weeks for an in-person appointment.
• Price: A flat €25 consultation fee, clear and transparent, unlike variable private clinic fees.
• Privacy: Everything happens securely within your Hi-Doctor account, ensuring discretion without reception desks or waiting rooms.
• Convenience: Consult from anywhere in Austria or the EU, using your phone or computer, eliminating travel time and costs.
• Trust: Join over 50,000 satisfied patients. We hold a 4.8 Trustpilot rating, reflecting our commitment to quality and patient care.

Frequently asked questions

What happens if the doctor decides I'm not a candidate for online mental health treatment?

If the EU-licensed doctor determines that online treatment is not appropriate for your specific case, your €25 consultation fee is automatically refunded. You pay nothing if the treatment isn't approved.

Is the REMPE prescription valid outside Spain?

Yes, absolutely. REMPE is Spain's official private electronic prescription standard. Under EU Directive 2011/24/EU, this prescription is valid and recognised by any pharmacy in the EU, including France, Germany, Italy, Portugal, Netherlands, Belgium, and Austria.

How do I actually collect the medication once I have the prescription?

You will receive a downloadable PDF file of your REMPE prescription. Simply print this PDF or show it on your phone to the pharmacist at any EU pharmacy. The pharmacist will scan the QR code or verify the digital signature and dispense your medication.

Is it legal to get mental health medication online in Austria?

Yes, it is legal to obtain mental health medication in Austria via an EU-licensed doctor who issues a valid REMPE prescription. This process complies with EU cross-border healthcare directives.

How long does the prescription take?

Once your case is reviewed and approved by the doctor, your REMPE electronic prescription is issued within 24 hours. You'll find it in your Hi-Doctor account and receive it by email.

Is my data private?

Yes, your privacy is a top priority. Hi-Doctor is fully RGPD-compliant, ensuring all your personal and medical information is handled with the highest level of security and confidentiality. All communication occurs in a private, auditable chat within your account.

How much does it cost?

The online consultation fee is a flat €25. This covers the doctor's review of your case. If the doctor does not approve treatment, this fee is fully refunded.