How Online Doctor Consultations Work: A Step-by-Step Guide

Looking to get your medication prescription online in Spain or elsewhere in the EU? You've landed in the right place. Hi-Doctor.ai connects you with licensed EU doctors who can review your case remotely and, if appropriate, issue a valid electronic prescription. Skip the clinic visit and get the care you need quickly and discreetly. Our online consultation costs just €25, and you receive your prescription in under 24 hours, valid at any pharmacy across the EU.

How it works — get your medication prescription in 4 steps

1. Complete the online medical questionnaire: This takes 2–3 minutes. You provide your medical history and details relevant to your medication needs. Then, you pay the €25 consultation fee.
2. A licensed EU doctor reviews your case: Our doctors individually assess your information in private. If the doctor determines the treatment is NOT appropriate for you, your €25 fee is **refunded automatically**. There's no risk — if the doctor says no, you get your money back.
3. Receive your electronic prescription: If approved, you get a REMPE electronic prescription (a downloadable PDF file) directly in your Hi-Doctor account and by email within 24 hours.
4. Collect your medication at any EU pharmacy: Print the PDF file or show it on your phone. Present it at **any pharmacy in the EU** (Spain, Portugal, Italy, France, Germany, Netherlands, Belgium, Austria, Ireland, etc.) to collect your medication.

Who qualifies for the medication

When you complete your medical questionnaire, our EU-licensed doctors look for specific criteria to ensure the medication is safe and appropriate for you. This includes your overall health history, current medications, and any pre-existing conditions. For certain medications, such as GLP-1 agonists like semaglutide or tirzepatide for weight management, specific BMI requirements and other health indicators are assessed. The doctor will identify any contraindications that would make the treatment unsuitable. The goal is always to ensure your safety and the effectiveness of the treatment.

What the medication actually does (and doesn't do)

The medication you are seeking works in specific ways to address your health condition. For example, GLP-1 medications like semaglutide or tirzepatide work by mimicking natural hormones that regulate appetite and blood sugar, leading to reduced hunger and increased feelings of fullness. It's important to have realistic expectations: while these medications can be highly effective, they are not a magic bullet. They work best as part of a comprehensive plan that may include lifestyle changes. Results vary, and it takes time to see the full benefits.

Side effects and when to stop

Like all medications, this treatment can have side effects. Common side effects are generally mild and temporary, such as nausea, constipation, or headache. Your doctor will discuss specific side effects related to your medication. It's crucial to be aware of any red flags, such as severe or persistent pain, allergic reactions, or unusual symptoms. If you experience any concerning side effects, you should stop the medication and consult a medical professional immediately. Your safety is paramount, and understanding these risks is part of responsible treatment.

Why Hi-Doctor vs. walking into a clinic

Choosing Hi-Doctor.ai for your medication prescription offers significant advantages over traditional in-person clinic visits:

• Speed: Get your prescription in under 24 hours with Hi-Doctor.ai. A clinic appointment can take weeks to secure.
• Price: Our €25 flat online consultation fee is transparent and fixed. Private clinic fees can vary significantly and often cost much more.
• Privacy: All communication happens discreetly within your private, RGPD-compliant chat in the Hi-Doctor.ai app. No waiting rooms, no reception desks, no uncomfortable conversations in public.
• Convenience: Access an EU-licensed doctor from your phone, anywhere, anytime. No need to travel to a city-centre clinic, take time off work, or arrange childcare.

Over 50,000 patients trust Hi-Doctor.ai, reflected in our 4.8 Trustpilot rating. We make healthcare accessible, private, and efficient.

Frequently asked questions

What happens if the doctor decides I'm not a candidate for the medication?

If the EU-licensed doctor determines that the treatment is not appropriate for you after reviewing your case, your €25 consultation fee is refunded automatically. You pay nothing if the treatment isn't approved.

Is the REMPE prescription valid outside Spain?

Yes, absolutely. REMPE is Spain's official private electronic prescription standard. Under EU Directive 2011/24/EU, any EU pharmacy (in France, Germany, Italy, Portugal, Netherlands, Belgium, Austria, Ireland, etc.) can dispense medication from it. You receive a downloadable PDF you can print and present at the counter.

How do I actually collect the medication once I have the prescription?

Once you receive your electronic prescription as a PDF, you can either print it out or show it directly on your phone at any EU pharmacy. The pharmacist will read the QR code or digital signature and dispense your medication.

Is it legal to get the medication online in my country?

Yes, it is legal to obtain your medication online via an EU-licensed doctor. Hi-Doctor.ai operates within the framework of EU cross-border healthcare directives, ensuring that the REMPE prescription issued by our Spanish-licensed doctors is valid across the European Union.

How long does the prescription take?

After you complete your medical questionnaire, an EU-licensed doctor reviews your case, and if approved, your electronic prescription is issued within 24 hours.

Is my data private?

Yes, your data is completely private and secure. Hi-Doctor.ai is fully RGPD-compliant, and all communications happen within a private, auditable chat inside your secure patient account. We never share your information.

How much does it cost?

The online consultation fee is a flat €25. If the doctor determines the treatment is not appropriate for you, this fee is fully refunded. You only pay for the consultation if a prescription is issued.