Cross-Border Telemedicine in the EU: What Are Your Rights?
Need a prescription for medication online in the EU? Yes, you can get it through a licensed EU doctor. Hi-Doctor offers online consultations for just €25, with a prescription issued in under 24 hours, valid at any EU pharmacy.
Cross-Border Telemedicine in the EU: What Are Your Rights?
Looking to get a medication prescription online in the EU? You've come to the right place. Yes, you can obtain your medication through a licensed EU doctor, and here's exactly how. Hi-Doctor connects you with EU-licensed medical professionals who review your case individually for just €25. If appropriate, you receive a valid electronic prescription in under 24 hours, accepted at any pharmacy across the entire European Union.
How it works — get your medication prescription in 4 steps
- Fill out a short online medical questionnaire (takes 2–3 minutes) and pay the €25 consultation fee.
- A licensed EU doctor reviews your case in private. If the doctor determines the treatment is not appropriate for you, your €25 fee is refunded automatically — you pay nothing.
- If approved, you receive a REMPE electronic prescription (PDF file) in your Hi-Doctor account and by email within 24 hours.
- Print the PDF or show it on your phone — present it at any pharmacy in the EU to collect your medication.
Who qualifies for medication
Our EU-licensed doctors individually assess each patient's suitability for medication. They look for specific criteria, including your overall health, medical history, and any existing conditions. For example, some medications may require a certain BMI or have contraindications that make them unsuitable for particular individuals. The doctor ensures the treatment is safe and appropriate for your unique health profile.
What the medication actually does (and doesn't do)
Medication works by targeting specific biological pathways in your body. For instance, GLP-1 agonists help regulate blood sugar and appetite, which can support weight management. It's important to have realistic expectations: while many patients see significant benefits, results vary, and it's not a magic bullet. The doctor will explain the mechanism of action, potential outcomes, and realistic timelines during your consultation. This helps you understand what to expect and reduces surprises.
Side effects and when to stop
Like all medications, there can be side effects. Common ones are usually mild and temporary, such as nausea or digestive upset. Your doctor will discuss the full list of potential side effects and what to do if you experience them. It's crucial to stop treatment and consult a medical professional immediately if you experience any severe or concerning symptoms, such as allergic reactions or persistent pain. Medical honesty is paramount for your safety and builds trust.
Why Hi-Doctor vs. walking into a clinic
Choosing Hi-Doctor offers significant advantages over traditional in-person clinic visits:
- Speed: Get your prescription in under 24 hours with Hi-Doctor, compared to weeks of waiting for a clinic appointment.
- Price: A flat €25 online consultation fee at Hi-Doctor, versus variable and often higher private clinic fees.
- Privacy: Everything happens securely within your private, RGPD-compliant chat in the Hi-Doctor app – no reception desks or waiting rooms.
- Convenience: Consult from anywhere using your phone, avoiding travel to a city-centre clinic.
We've served over 50,000 patients and maintain a 4.8 Trustpilot rating, reflecting our commitment to accessible, high-quality care.
Frequently asked questions
What happens if the doctor decides I'm not a candidate for the medication?
If the EU-licensed doctor determines that the treatment is not appropriate for you, your €25 consultation fee is refunded automatically. You pay nothing if the treatment isn't approved, making it a no-risk consultation.
Is the REMPE prescription valid outside Spain?
Yes, absolutely. REMPE is Spain's official private electronic prescription standard. Under EU Directive 2011/24/EU, any EU pharmacy (including those in France, Germany, Italy, Portugal, Netherlands, Belgium, and others) is legally obliged to dispense medication from it. You receive a downloadable PDF file that you can print or display on your phone.
How do I actually collect the medication once I have the prescription?
Simply print the PDF prescription or show it on your phone at any pharmacy in the EU. The pharmacist will scan the QR code or verify the digital signature and dispense your medication.
Is it legal to get medication online in my country via Hi-Doctor?
Yes, it is legal. You are consulting with an EU-licensed doctor who issues a REMPE prescription, which is recognised and valid across all EU member states under cross-border healthcare directives.
How long does the prescription take?
Once your case is reviewed and approved by the doctor, you will receive your REMPE electronic prescription (PDF) within 24 hours.
Is my data private?
Yes. Hi-Doctor is fully RGPD-compliant. All your medical information and communications are private, secure, and auditable within your dedicated in-app account chat.
How much does it cost?
The online consultation fee is a flat €25. This fee is refunded if the doctor determines the treatment is not appropriate for you.
