Does Hi-Doctor treat Chronic pain?

Not today. Hi-Doctor covers hair growth, weight management, sexual health and skin — acne, rosacea, melasma and ageing skin — and Chronic pain is outside that catalogue. Our doctors can't review the case through the platform.

Will you add Chronic pain in the future?

We expand the catalogue as new specialists join Hi-Doctor and country-level regulation allows it. You can drop your email below and we'll notify you if Chronic pain comes onto the platform.

What does Hi-Doctor recommend in the meantime?

If your question fits any of the areas we cover, an EU-licensed doctor reviews it in less than 2 hours on average. The plan is €25/month for weight loss or €15/month (billed €45 every 90 days) for hair growth; sexual health remains a €35 one-off consultation and a skin consultation is €40. If it does not fit, we recommend an in-person specialist.

What will you use my email for?

Only to notify you when Chronic pain is available on Hi-Doctor. We don't share data with third parties. We're GDPR-compliant and you can unsubscribe at any time.

Can I join the waiting list from Luxembourg?

Yes. Hi-Doctor runs 100% online across the EU. When Chronic pain becomes available, we'll email you and you'll be able to start the consultation from Luxembourg without travelling. If the treatment requires a prescription, the electronic prescription we issue is valid at any EU pharmacy under Directive 2011/24/EU.

What does a Hi-Doctor doctor review in an online consultation?

Your clinical history, current medication, allergies, relevant family history and the goals you share in the questionnaire. Everything through the private chat in your account — no WhatsApp, no SMS. The doctor decides if the case is eligible and explains it in less than 2 hours on average.

What is the private electronic prescription and why is it valid across the EU?

The private electronic prescription (Receta Médica Privada Electrónica) is issued by a licensed doctor in Spain. It is a PDF carrying every field required by EU Directive 2011/24/EU (patient, prescriber with country of registration, active ingredient, dose), which makes it legally recognised across all 27 EU member states. In Spanish pharmacies it is dispensed from the QR; outside Spain, the pharmacist dispenses the locally marketed equivalent of the same active ingredient.

How does Hi-Doctor work step by step?

1) Fill in an online medical questionnaire in about 4 minutes. 2) The plan is €25/month for weight loss or €15/month (billed €45 every 90 days) for hair growth; sexual health is €35 per consultation and a skin consultation is €40. 3) An EU-licensed doctor reviews your case and, if appropriate, issues an electronic prescription. 4) Collect it at any EU pharmacy. If the review is not approved, the applicable fee is refunded in full.

NOT YET ON HI-DOCTOR · Luxembourg

We don't treat Chronic pain on Hi-Doctor yet.

Pain lasting more than three months, from many possible origins.

NOT YET ON HI-DOCTOR

We'll notify you when Chronic pain is available

NOT YET ON HI-DOCTOR

Chronic pain

Chronic pain needs a specialist unit. We don't treat it on Hi-Doctor today. Leave your email if you'd like us to let you know when we do.

TREATMENTS

Different needs, one process.

Choose what fits. The journey is identical.

All treatments

ONGOING PLANWeight loss

A medical consultation on your weight goal. Treatment if appropriate.

€25/month28-day treatment cycle

Explore weight loss

ONE-OFFSexual health

An absolutely discreet consultation for intimate concerns.

€35 one-offFull refund if not approved

Explore sexual health

ONGOING PLANHair growth

Medical assessment and tailored treatment for hair loss.

€15/monthBilled €45 every 90 days

Explore hair growth

ONE-OFFDermatology

Acne, rosacea, melasma and skin ageing — assessed from your photos by a licensed EU doctor, with prescription treatment only when appropriate.

€40 one-offFull refund if not approved

Explore dermatology

Licensed EU doctors

Doctor review in less than 2 hours on average

50,000+ patients served

Secure patient account

HOW IT WORKS · 5 STEPS

Five steps. No waiting room.

From the online consultation to ongoing follow-up — without leaving home.

5 minutes
Start your online visit
Answer a 5-minute health questionnaire from home.
Less than 2 hours
A doctor reviews your case
A licensed doctor reviews your answers and replies personally.
Refund guarantee
Review and payment
If not approved, we refund your €35 one-off in full.
EU pharmacies
Collect treatment from the pharmacy
Collect it at any EU pharmacy with your e-prescription.
4-week check-in
Ongoing support
Private chat, 4-week check-in, simple prescription renewal.

NOTIFY ME

Leave your email and we'll notify you when Chronic pain becomes available.

We only use your email for this notification. You can opt out at any time.

WHAT IT IS

Chronic pain is pain that persists beyond three months, or beyond the expected healing time of an injury. Unlike acute pain, which serves as a warning signal, chronic pain can itself become a disease.

It may originate from an initial injury (such as surgery or trauma) or from an ongoing medical condition (such as osteoarthritis, fibromyalgia or neuropathy), but in many cases the exact cause is not fully identified.

The management of chronic pain usually requires a multidisciplinary approach combining pharmacological and non-pharmacological treatments, tailored to each person and periodically reviewed by a medical team.

HOW COMMON IT IS

Chronic pain is estimated to affect approximately 20 % of the European adult population, with higher prevalence in women and people over 65.

European Pain Federation (EFIC)

CAUSES

Previous injuries or surgeries with incomplete healing
Osteoarthritis and other degenerative joint conditions
Nerve damage or dysfunction (neuropathic pain)
Chronic inflammatory conditions such as rheumatoid arthritis
Fibromyalgia and other central sensitivity syndromes
Psychological and social factors that modulate pain perception

TREATMENT APPROACHES

Physiotherapy and supervised therapeutic exercise
Cognitive-behavioural therapy for pain management and kinesiophobia
Non-opioid analgesics (paracetamol, NSAIDs) as determined by the doctor
Adjuvant medications such as antidepressants or anticonvulsants for neuropathic pain
Opioids only in selected cases, at the minimum effective dose and under close supervision
Interventional techniques (nerve blocks, radiofrequency) in specialist pain units

WHEN TO SEE A DOCTOR

See a doctor if pain persists for more than three months, interferes with your daily activity or mood, or does not improve with the measures you have tried. A medical evaluation is the first step toward a suitable treatment plan.

FREQUENTLY ASKED