Who may be eligible for online allergy care?
Stable hay fever, hives or mild recurrent symptoms may fit remote review. Breathing or circulation symptoms are emergencies.
DIRECT ANSWER
An online consultation lets an EU-licensed doctor review your case and, if appropriate, issue a prescription that is valid across the EU.
Less than 4 hours on average
Prescription issued in less than 4 hours on average if approved.
EU-licensed doctors
Every case is reviewed by a licensed clinician.
Valid across the EU
Approved prescriptions can be used at any EU pharmacy.
In this article
HOW IT WORKS
From consultation to collection
- 1
Step 1
Consultation
Answer a secure medical questionnaire online.
- 2
Step 2
Doctor reviews
An EU-licensed doctor personally assesses your case.
- 3
Step 3
Prescription in less than 4 hours on average
If approved, your prescription is issued in less than 4 hours on average.
- 4
Step 4
Collect at any EU pharmacy
Use an approved prescription at a pharmacy anywhere in the EU.
Online allergy care can be useful for recurring nasal, eye or skin symptoms when you are otherwise well. It cannot safely replace emergency treatment, supervised food or medicine challenges, or specialist assessment of a severe unexplained reaction.
Patterns that may fit remote care
Predictable seasonal rhinitis, previously recognised mild hives or symptoms triggered by a familiar exposure may be assessed from a detailed history. Clear photographs of a rash, a list of products tried and an asthma history help a clinician choose a symptom plan and decide whether testing adds value.
Patterns that need another route
Tongue or throat swelling, breathing difficulty, collapse or rapidly worsening multi-system symptoms require emergency care. A suspected severe food, venom or medicine allergy, recurrent unexplained anaphylaxis, poorly controlled asthma or a reaction needing adrenaline merits specialist follow-up. Online questionnaires should never delay use of an emergency plan.
What allergy testing can and cannot do
Skin-prick or specific-IgE blood tests are most useful when the history points to a plausible trigger. Broad commercial panels can produce irrelevant positive results and unnecessary avoidance. Intolerance tests are not substitutes for evidence-based allergy assessment.
When to seek help
Call emergency services for breathing difficulty, wheeze with rapid deterioration, swelling of the tongue or throat, trouble swallowing, collapse, confusion or blue, grey or very pale lips or skin. Use an adrenaline auto-injector immediately if one has been prescribed and follow the emergency plan. Antihistamines may help skin or nasal symptoms but are not first-line treatment for anaphylaxis.
What to prepare for a medical review
A review should map the symptoms, timing, likely trigger, season or setting, medicines already tried, asthma, eczema, food or medicine reactions, pregnancy, and kidney or liver conditions. Photos can help with a recurring rash. A symptom diary is more useful when it records exposure and timing, not just a list of everything eaten that day.
A calm next step
Describe the fastest and most severe symptom first. If the story is suitable for remote care, the plan should still state what would count as escalation and how long to try treatment.
Clinical sources used: NHS antihistamine and anaphylaxis guidance, plus the patient leaflet for the exact product used.
