From Consultation to Pharmacy: How Online Prescriptions Work

Looking to get your medication prescription online in the EU? You've come to the right place. Hi-Doctor connects you with EU-licensed doctors who review your case remotely. If appropriate, you receive an official electronic prescription (REMPE) within 24 hours, valid at any pharmacy across the EU. The online consultation costs just €25, and there's no risk: if the doctor determines the treatment is not suitable for you, your fee is fully refunded.

How it works — get your medication prescription in 4 steps

1. Fill the online medical questionnaire (2–3 minutes) and pay the €25 consultation fee. This secure form collects your medical history and specific needs.
2. A licensed EU doctor reviews your case in private. Our doctors individually assess your information. If the doctor decides the treatment is not appropriate, your €25 is refunded automatically — you pay nothing.
3. If approved, you receive a REMPE electronic prescription (PDF file) in your Hi-Doctor account and by email within 24 hours. This is a secure, official Spanish electronic prescription, recognised across the EU.
4. Print the PDF or show it on your phone — present it at any pharmacy in the EU to collect the medication. This includes pharmacies in Spain, Portugal, Italy, France, Germany, Netherlands, Belgium, Austria, Ireland, and more.

Who qualifies for the medication

Our EU-licensed doctors carefully review your medical history, current health status, and specific needs to determine if a medication is appropriate for you. They look for certain criteria, such as a Body Mass Index (BMI) above a specific threshold for weight management medications, or specific symptoms for other treatments. Contraindications – conditions that make a treatment unsafe – are also thoroughly checked to ensure your safety and the effectiveness of the treatment. The doctor will assess if the medication aligns with your health profile and goals.

What the medication actually does (and doesn't do)

The medication works by [insert specific mechanism of action for the medication here, e.g., for GLP-1s: 'mimicking natural hormones to reduce appetite and slow gastric emptying.' For ED meds: 'increasing blood flow to specific areas.']. You can expect [insert realistic timelines for effects, e.g., 'initial effects within a few weeks, with full benefits typically seen after several months.']. It is important to understand that while effective, the medication is not a magic bullet. For example, in weight management, it works best when combined with lifestyle changes. It does not replace the need for a balanced diet or regular physical activity.

Side effects and when to stop

Like all medications, the medication can have side effects. Common ones might include [insert specific common side effects, e.g., for GLP-1s: 'nausea, diarrhea, or constipation, especially when starting treatment.' For ED meds: 'headache, flushing, or indigestion.']. These are usually mild and temporary. However, you should stop taking the medication and consult a doctor immediately if you experience [insert serious red flag side effects, e.g., 'severe abdominal pain, persistent vomiting, or symptoms of an allergic reaction.']. Your Hi-Doctor account includes an auditable chat for direct communication with your doctor if you have concerns.

Why Hi-Doctor vs. walking into a clinic

Choosing Hi-Doctor for your medication prescription offers distinct advantages:

• Speed: Get your prescription in under 24 hours, compared to weeks for a traditional clinic appointment.
• Price: A flat €25 consultation fee, with a money-back guarantee if treatment isn't approved, versus variable and often higher private clinic fees.
• Privacy: Everything happens securely within our app – no waiting rooms, no reception desk interactions, just discreet communication.
• Convenience: Access an EU-licensed doctor from your phone, anywhere, anytime, avoiding travel and disruption to your day.

We've served over 50,000 patients with a 4.8 Trustpilot rating, ensuring a reliable and trusted service.

Frequently asked questions

What happens if the doctor decides I'm not a candidate for the medication?

If the doctor determines the treatment is not appropriate for you, your €25 consultation fee is refunded automatically. You pay nothing if the treatment isn't approved.

Is the REMPE prescription valid outside Spain?

Yes, absolutely. REMPE is Spain's official private electronic prescription standard. Under EU Directive 2011/24/EU, this prescription is recognised and valid at any pharmacy in the EU, including France, Germany, Italy, Portugal, Netherlands, Belgium, and more. You receive a downloadable PDF to present.

How do I actually collect the medication once I have the prescription?

Simply print the PDF prescription or show it on your phone at any EU pharmacy. The pharmacist will scan the QR code or verify the digital signature and dispense your medication.

Is it legal to get the medication online in my country?

Yes, it is legal to obtain the medication online via an EU-licensed doctor who issues a valid REMPE prescription. This process complies with EU cross-border healthcare directives.

How long does the prescription take?

If the doctor finds the treatment appropriate, you will receive your electronic prescription (PDF) in your Hi-Doctor account and by email within 24 hours of your consultation.

Is my data private?

Yes, your data is private and fully RGPD-compliant. All communication and medical information are handled securely within your Hi-Doctor account, ensuring confidentiality.

How much does it cost?

The online consultation fee is a flat €25. This fee includes the doctor's review and the prescription if approved. If the treatment is not deemed appropriate, your €25 is refunded.