Is Online Medical Care Really Confidential? What You Need to Know
Worried about privacy with online medical care? Hi-Doctor ensures your data is secure and confidential. Get an EU-licensed doctor's consultation for just €25, with a prescription issued in under 24 hours, valid at any EU pharmacy.
Is Online Medical Care Really Confidential? What You Need to Know
Yes, online medical care with Hi-Doctor is fully confidential and secure. We understand that your health information is private, and we've built our platform around the highest EU data protection standards. You can get your prescription online from an EU-licensed doctor without worrying about your privacy, for just €25. The prescription is issued in less than 24 hours and is valid at any pharmacy across the EU.
How it works — get your confidential online consultation in 4 steps
- Fill out the online medical questionnaire (2–3 minutes) and pay the €25 consultation fee.
- A licensed EU doctor reviews your case in private. If the doctor determines the treatment is not appropriate, your €25 is refunded automatically — no risk.
- If approved, you receive a REMPE electronic prescription (PDF file) in your Hi-Doctor account and by email within 24 hours.
- Print the PDF or show it on your phone — present it at any pharmacy in the EU to collect your medication.
Understanding Confidentiality in Telemedicine
Confidentiality in healthcare means protecting your sensitive medical information from unauthorized access or disclosure. This includes your medical history, diagnoses, treatment plans, and any other personal health data you share with healthcare providers. In the EU, the General Data Protection Regulation (GDPR) provides robust protections for your health information, ensuring your data remains private and secure.
Key Security Measures in Telemedicine at Hi-Doctor
Hi-Doctor employs various security measures to safeguard your confidentiality:
- End-to-end encryption: We use advanced encryption to protect your data during transmission and storage, making it secure from interception.
- Strict access controls: Only authorized personnel, such as our EU-licensed doctors and support staff, can view your data.
- GDPR Compliance: Hi-Doctor fully complies with GDPR requirements, including obtaining your explicit consent, providing access to your data, and allowing you to request its deletion.
- Private, auditable chat: All communication happens securely within your account, eliminating the need for less secure channels like WhatsApp or SMS.
Why Hi-Doctor vs. walking into a clinic
Choosing Hi-Doctor for your online medical care offers unparalleled benefits:
- Speed: Get your prescription in under 24 hours, compared to weeks for a traditional appointment.
- Price: A flat €25 consultation fee, with a money-back guarantee if treatment isn't appropriate, versus variable private-clinic fees.
- Privacy: All interactions occur within your secure, in-app account — no waiting rooms or reception desks.
- Convenience: Manage your health from your phone, without needing to travel to a city-centre clinic.
- Trust: Join over 50,000 satisfied patients. Our 4.8 Trustpilot rating speaks for itself.
Frequently asked questions
What happens if the doctor decides I'm not a candidate for the treatment?
If our EU-licensed doctor determines that the treatment is not appropriate for you, your €25 consultation fee is refunded automatically. You pay nothing if the treatment isn't approved.
Is the REMPE prescription valid outside Spain?
Yes, absolutely. REMPE is Spain's official private electronic prescription standard. Under EU Directive 2011/24/EU, this prescription is recognised and valid at any pharmacy in the EU, including France, Germany, Italy, Portugal, Netherlands, Belgium, and others. You receive a downloadable PDF to present.
How do I actually collect the medication once I have the prescription?
Simply print the PDF file or show it on your phone at any EU pharmacy. The pharmacist will read the QR code or signature on the REMPE prescription and dispense your medication.
Is it legal to get a prescription online in my country?
Yes, it is legal to obtain a prescription online via an EU-licensed doctor using a REMPE prescription from Hi-Doctor. This falls under the cross-border healthcare directive within the European Union.
How long does the prescription take?
Once your medical questionnaire is reviewed by our doctor, you will receive your electronic prescription (if approved) within 24 hours.
Is my data private?
Yes, your data is extremely private. Hi-Doctor is fully GDPR-compliant, using end-to-end encryption and strict access controls to ensure your health information is confidential and secure.
How much does it cost?
The online consultation costs a flat €25. This fee is refunded if the doctor determines the treatment is not appropriate for you. There are no hidden costs for the consultation itself.
