Acne sits within the dermatology area that Hi-Doctor covers. Our doctors review your case individually — not through an algorithm — and propose a therapeutic approach when indicated.

How is Acne evaluated in an online consultation?

You fill in a dermatology-oriented medical questionnaire (~5 min). An EU-licensed doctor reviews your clinical history, current medication, allergies and background in less than 2 hours on average. If clarifications are needed, they message you via the private chat in your account.

What treatments does the doctor consider for Acne?

The doctor proposes the most appropriate treatment among those authorised in the EU for dermatology. The plan is 25 €/mês for weight loss or 15 €/mês (cobrado 45 € a cada 90 dias) for hair growth; sexual health remains a 35 € one-off consultation. If your case is not eligible, the applicable fee is refunded in full.

How long until you see results?

It depends on the case. For dermatology, reasonable timelines are explained during the consultation and follow-up lives inside the private chat. The full medical record stays in an auditable thread inside your account.

Can I consult for Acne from Las Palmas de Gran Canaria?

Yes. Hi-Doctor runs 100% online across the EU, so from Las Palmas de Gran Canaria you can fill in the questionnaire and receive the medical review without travelling. The electronic prescription issued by the licensed doctor is valid at any EU pharmacy under Directive 2011/24/EU; in Spain it is dispensed directly from the prescription QR.

How does a doctor assess a skin concern online?

The doctor reviews its appearance and progression, your history, allergies, current products and clear photos when needed. If your skin needs an in-person examination, the doctor refers you before prescribing.

What is the private electronic prescription and why is it valid across the EU?

The private electronic prescription (Receta Médica Privada Electrónica) is issued by a licensed doctor in Spain. It is a PDF carrying every field required by EU Directive 2011/24/EU (patient, prescriber with country of registration, active ingredient, dose), which makes it legally recognised across all 27 EU member states. In Spanish pharmacies it is dispensed from the QR; outside Spain, the pharmacist dispenses the locally marketed equivalent of the same active ingredient.

How does Hi-Doctor work step by step?

1) Fill in an online medical questionnaire in about 4 minutes. 2) The plan is 25 €/mês for weight loss or 15 €/mês (cobrado 45 € a cada 90 dias) for hair growth; sexual health is 35 € per consultation. 3) An EU-licensed doctor reviews your case and, if appropriate, issues an electronic prescription. 4) Collect it at any EU pharmacy. If the review is not approved, the applicable fee is refunded in full.

DOENÇA · Las Palmas de Gran Canaria

Acne.

Tratamento tópico com receita para a acne ligeira a moderada, escolhido por um médico.

Iniciar consulta Explorar Dermatologia

35 € pontualReembolso total se uma avaliação não for aprovada

DERMATOLOGIA

Comece em cinco minutos.

Responda ao questionário. Um médico registado lê-o. Só paga se o tratamento for aprovado.

Iniciar consulta

Médicos licenciados na UE

Análise médica em menos de 2 horas, em média

Mais de 50.000 pacientes atendidos

Conta de paciente segura

COMO FUNCIONA · 5 PASSOS

Cinco passos. Sem sala de espera.

Da consulta online ao acompanhamento contínuo, sem sair de casa.

5 minutos
Comece a sua consulta online
Responda a um questionário de saúde de 5 minutos.
Menos de 2 horas
Um médico analisa o seu caso
Um médico lê as suas respostas e responde pessoalmente.
Garantia de reembolso
Revisão e pagamento
Sem aprovação, reembolsamos integralmente os seus 35 € pontual.
Farmácias da UE
Recolha o tratamento na farmácia
Levante o tratamento em qualquer farmácia da UE.
Check-in às 4 semanas
Apoio contínuo
Chat privado, controlo às 4 semanas e renovação simples.

DERMATOLOGIA

Acne

Um médico registado na UE revê o seu questionário e as suas fotografias e prescreve um de três tratamentos tópicos bem estudados. Os casos graves ou com cicatrizes são encaminhados para consulta presencial.

O QUE É

Acne is a common skin condition that occurs when hair follicles become clogged with sebum and dead skin cells. It can appear as blackheads, whiteheads, pimples or cysts, mainly on the face, forehead, chest, upper back and shoulders.

Although most common during adolescence, acne can appear at any age and its severity ranges from mild to severe inflammatory forms. Hormonal changes, certain medications and genetics all play a role.

In the online consultation, the doctor grades the type and severity from the questionnaire and photos, rules out other causes and prescribes a topical treatment when the acne is mild to moderate. Nodules, cysts and scarring need an in-person assessment.

QUÃO COMUM É

One of the most common skin conditions: very frequent during adolescence and persisting into adulthood in a share of cases, particularly in women.

CAUSAS

Increased sebum production driven by hormonal changes
Clogging of pores by dead skin cells and sebum
Proliferation of the bacterium Cutibacterium acnes
Genetic predisposition
External factors such as occlusive cosmetics, mechanical pressure or certain medications

ABORDAGENS DE TRATAMENTO

Azelaic acid 15% gel, twice daily, for mild to moderate acne
Adapalene with benzoyl peroxide, once nightly, when comedones come with papules or pustules
Clindamycin with benzoyl peroxide, once nightly, for inflammatory acne, limited to 12 weeks
Gentle cleansing with non-comedogenic products and daily sun protection
Review at 12 weeks to continue, switch or refer
Oral antibiotics and isotretinoin only through in-person care

QUANDO CONSULTAR UM MÉDICO

See a doctor if acne is persistent, leaves marks or affects your wellbeing. If you have nodules, cysts, scarring, or acne that has not responded to previous prescription treatment, you need an in-person assessment; the online consultation screens for this and tells you before you pay.

TRATAMENTOS RELACIONADOS

Tratamentos que um médico considera para Acne

Azelaic acid 15%

Adapalene + benzoyl peroxide

Clindamycin + benzoyl peroxide

PREÇOS

Só paga se o tratamento for aprovado.

25 €/mês para perda de peso ou 15 €/mês (cobrado 45 € a cada 90 dias) para crescimento capilar. Para saúde sexual está disponível uma consulta pontual de 35 €.