Terms and Conditions

Last updated: November 27, 2025

Welcome to hi-doctor.ai! Thank you for taking a moment to read our Terms and Conditions. This document represents the contract that binds us when you simply visit our website hi-doctor.ai, when you request a medical consultation, or when you are already a patient of hi-doctor.ai.

If you do not fully agree with these terms and conditions, please do not use our website and/or medical consultation service.

You may print a copy of these Terms and Conditions for future reference.

IMPORTANT: These Terms and Conditions are governed by the current Spanish legislation. By accepting these Terms and Conditions and using our services, you expressly accept the application of Spanish law.

If you have any questions or something is unclear, we will be happy to help. You can contact us at hello@hi-doctor.ai.

1. About Us

hi-doctor.ai is a website operated by HI DOCTOR AI, SOCIEDAD LIMITADA (hereinafter "hi-doctor.ai", "we", "us", or "our").

hi-doctor.ai is an online medical consultation service with physicians and other staff dedicated to providing you with quality service.

Company Information:

Company Name: HI DOCTOR AI, SOCIEDAD LIMITADA
Tax ID (NIF): B23893027
Registered Address: CALLE LOPE DE RUEDA NUM 27, PUERTA CENTRO IZQUIERDA, MADRID, 28009, Spain
Email: hello@hi-doctor.ai

Our physicians are registered and licensed to practice medicine by their respective Medical Councils within the European Union.

2. Our Services

hi-doctor.ai provides telehealth services, including:

Online medical assessments through health questionnaires
Medical consultations with EU-licensed physicians
Issuance of valid electronic prescriptions when medically appropriate
Access to your medical records and consultation history through your patient account

What we do NOT do:

We do not sell or dispense medications
We do not provide emergency medical services
We do not replace in-person medical care when physical examination is required

Patients can use the prescriptions issued by our physicians to purchase treatments at any licensed pharmacy in Spain or the EU.

3. How Our Service Works

Our medical consultation service follows these steps:

Create an account: Register on our platform with your personal information
Select your treatment area: Choose the health category relevant to your needs
Complete the health questionnaire: Answer our medical questionnaire honestly and accurately
Medical review: A licensed physician reviews your questionnaire and medical history
Consultation outcome: The physician either issues a prescription, requests additional information, or advises against treatment
Receive your prescription: If appropriate, receive your electronic prescription via email

4. Pricing

The consultation fee is clearly displayed on the platform before you proceed with payment. Our pricing is transparent with no hidden fees.

Consultation fees are charged per consultation
The fee covers the medical assessment and, if appropriate, the issuance of a prescription
Medication costs are not included and are paid separately at the pharmacy

5. Payment

Payment must be made in full at the time of booking a consultation
We accept major credit and debit cards
All payments are processed securely through our payment providers
You will receive a payment confirmation by email

6. Contract

By submitting payment for a consultation, you enter into a contract with hi-doctor.ai for the provision of medical consultation services. This contract is formed when we send you confirmation of your order.

The contract comprises:

These Terms and Conditions
Our Privacy Policy
Any specific terms shown during the consultation process

7. Electronic Records

You accept that electronic records of transactions, including medical consultations and prescriptions, have the same validity as paper records. We maintain electronic records of:

Your account information
Health questionnaire responses
Medical consultations and recommendations
Prescriptions issued
Payment transactions

8. Cancellation and Refunds

Due to the nature of medical services:

Before review: If you request cancellation before a physician has reviewed your case, you are entitled to a full refund
After review: Once a physician has reviewed your questionnaire and provided a medical opinion, the service has been rendered and no refund is available
Prescription not issued (Automatic Refund): If after medical review the physician determines that no prescription can be issued, a full refund will be automatically processed to your original payment method within 5-10 business days. No action is required on your part.

For other refund inquiries, please contact us within 14 days of purchase at hello@hi-doctor.ai.

9. Written Communication

All communications between you and hi-doctor.ai will be in writing, either by email or through your patient account on our platform. By using our services, you consent to receiving communications electronically.

10. Your Commitments to hi-doctor.ai

By using our services, you commit to:

Being at least 18 years of age
Providing accurate, complete, and truthful information in your medical questionnaire
Not misrepresenting your identity or medical history
Using the service only for personal, non-commercial purposes
Not sharing your prescription with others
Notifying us of any changes to your health status that may affect your treatment
Reading and following the instructions provided with any prescribed medication
Seeking immediate medical attention if you experience adverse reactions

11. Your Account

When you register, you create a secure online patient account where you can:

Read messages from our physicians with their responses and advice
Check the status of your consultations and request new consultations
View your consultation history and download your prescriptions
Update your personal information and notification preferences
Suspend your account at any time from settings

Account deactivation is immediate and permanent. However, for legal reasons, we must archive patient electronic records in accordance with healthcare regulations. See our Privacy Policy for more information.

12. Account Security

You are responsible for:

Maintaining the confidentiality of your login credentials
All activities that occur under your account
Notifying us immediately of any unauthorized use of your account

We recommend using a strong, unique password and enabling any available security features.

13. Privacy and Cookies

The protection of your data is one of our main concerns. You will find everything you need to know about the processing of your personal data in our Privacy Policy and Cookie Policy sections.

14. Use of Our Website

We work constantly to improve our website, offering you new services, articles of interest, and improvements in user experience. However, this may also involve modifying, updating, or removing content without prior notice.

If changes are significant and you are on our mailing list, we will notify you in a reasonable manner
We strive to keep content up-to-date and accurate. If you detect any errors, please let us know
Connection problems may occasionally affect access to our website
We may need to temporarily suspend access or discontinue the service definitively

15. Links to Our Website

You may link to our home page, provided you do so fairly and legally and do not damage our reputation. You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.

16. Links on Our Website

Our website may contain links to third-party websites. These links are provided for your convenience. We have no control over the content of these sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

17. Intellectual Property Rights

All intellectual property rights in our website, including design, logos, text, graphics, and software, are owned by us or our licensors. You may not use, copy, modify, or distribute any content from our website without our written permission.

18. Warranties

We warrant that our services will be provided with reasonable care and skill by qualified medical professionals. However:

Medical advice is based solely on the information you provide
We do not guarantee any specific medical outcome
Our service is not suitable for emergency medical conditions
Telemedicine has limitations and may not be appropriate for all conditions

19. Security and Cyber Threats

While we implement robust security measures, we cannot guarantee that our website will be free from viruses or other malicious code. You are responsible for configuring your information technology and using virus protection software.

You must not:

Misuse our website by introducing viruses, trojans, or other malicious material
Attempt to gain unauthorized access to our website or systems
Attack our website via denial-of-service attacks

20. Our Liability

We do not exclude or limit our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any matter for which it would be illegal to exclude or limit liability

Subject to the above, we are not liable for:

Any indirect, incidental, or consequential damages
Loss of profits, business, or anticipated savings
Loss of data or information
Damages arising from your failure to provide accurate information

21. Jurisdiction and Applicable Law

These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of Spain. The courts of Madrid shall have exclusive jurisdiction over any disputes.

22. Complete Agreement

These Terms and Conditions, together with our Privacy Policy and Cookie Policy, constitute the complete agreement between you and hi-doctor.ai regarding the use of our services.

23. Modifications

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting on this page with an updated date. Continued use of the platform indicates acceptance of the modified Terms.

24. How to Make a Complaint

If you have any complaints about our services, please contact us at hello@hi-doctor.ai. We are committed to resolving complaints promptly and fairly.

We aim to acknowledge complaints within 2 business days
We aim to provide a full response within 10 business days
If you remain unsatisfied, you may escalate to the relevant regulatory authorities

25. Contact

If you have any questions, concerns, or comments, we will be happy to help:

Company: HI DOCTOR AI, SOCIEDAD LIMITADA
Tax ID (NIF): B23893027
Address: CALLE LOPE DE RUEDA NUM 27, PUERTA CENTRO IZQUIERDA, MADRID, 28009, Spain
Email: hello@hi-doctor.ai

Thank you for visiting our website and using our services!