Cookie Policy
Last updated: November 27, 2025
1. What Are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site.
Cookies allow websites to recognize your device and store information about your preferences or past actions.
2. Who Uses Cookies on This Website?
Cookies on our website are placed by:
- HI DOCTOR AI, SOCIEDAD LIMITADA (first-party cookies)
- Third-party service providers who help us analyze website usage and provide certain functionalities
3. Types of Cookies We Use
3.1 Strictly Necessary Cookies
These cookies are essential for the website to function and cannot be disabled in our systems. They are usually only set in response to actions made by you such as:
- Setting your privacy preferences
- Logging in to your account
- Filling in forms
- Maintaining session security
You can set your browser to block these cookies, but some parts of the site will not work.
3.2 Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know:
- Which pages are the most and least popular
- How visitors move around the site
- Where visitors come from
All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.
3.3 Functionality Cookies
These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. Functions include:
- Remembering your preferences
- Providing live chat support
- Displaying videos or other embedded content
If you do not allow these cookies, some or all of these services may not function properly.
3.4 Targeting/Advertising Cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device.
If you do not allow these cookies, you will experience less targeted advertising.
4. Specific Cookies We Use
| Cookie Name | Purpose | Type | Duration |
|---|---|---|---|
| session_id | Maintains user session for security | Necessary | Session |
| auth_token | Keeps you logged into your account | Necessary | 14 days |
| cookie_consent | Stores your cookie preferences | Necessary | 1 year |
| _ga | Google Analytics - distinguishes users | Performance | 2 years |
| _gid | Google Analytics - distinguishes users | Performance | 24 hours |
| locale | Remembers your language preference | Functionality | 1 year |
5. How to Manage Cookies
5.1 Cookie Preferences on Our Website
When you first visit our website, you will see a cookie banner allowing you to accept or customize your cookie preferences. You can change your preferences at any time by clicking the "Cookie Preferences" link in the footer of our website.
5.2 Browser Settings
Most web browsers allow you to manage cookies through their settings. You can:
- Delete all cookies from your browser
- Block all cookies
- Allow all cookies
- Block third-party cookies
- Clear all cookies when you close your browser
- Open a private/incognito browsing session
Instructions for popular browsers:
- Chrome: Settings > Privacy and Security > Cookies and other site data
- Firefox: Settings > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Privacy, search and services > Cookies
Please note that blocking cookies may affect your experience on our website and limit certain functionalities.
6. Third-Party Cookies
We use services from the following third parties that may place cookies on your device:
- Google Analytics: Website analytics to understand how visitors use our site
- Stripe: Payment processing (necessary for transactions)
These third parties have their own privacy policies governing how they use information. We encourage you to review them.
7. Do Not Track
Some browsers have a "Do Not Track" feature that lets you tell websites not to track you. Our website currently does not respond to "Do Not Track" signals, but you can manage your cookie preferences as described above.
8. Changes to This Cookie Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page with the updated date. For significant changes, we will provide prominent notice.
9. More Information
For more information about cookies and how to manage them, visit www.aboutcookies.org or www.allaboutcookies.org.
10. Contact Us
If you have questions about our use of cookies, please contact us:
- Company: HI DOCTOR AI, SOCIEDAD LIMITADA
- Tax ID (NIF): B23893027
- Address: CALLE LOPE DE RUEDA NUM 27, PUERTA CENTRO IZQUIERDA, MADRID, 28009, Spain
- Email: hello@hi-doctor.ai
© 2026 HI DOCTOR AI, SOCIEDAD LIMITADA. All rights reserved.