Question 1

How does the online hair growth consultation work?

Accepted Answer

You fill in a 5–8 minute medical questionnaire, attach photos if the protocol requires it, and an EU-licensed doctor reviews your case. If there is a clinical indication, you receive a electronic prescription in your account within 24 hours.

Question 2

Can I collect the prescription at any European pharmacy?

Accepted Answer

Yes. prescription is a Spanish electronic prescription recognised in all 27 EU member-state pharmacies under Directive 2011/24/EU. In Spain the QR is scanned at the pharmacy; in the rest of the EU the pharmacist dispenses the locally-marketed equivalent of the same active ingredient.

Question 3

How much does the consultation cost?

Accepted Answer

The consultation is €25. If the doctor decides you are not a candidate for the treatment, the full fee is refunded — you only pay if the prescription is issued.

Question 4

Is the hair growth treatment suitable for women?

Accepted Answer

There are options specific to women and options common to both sexes. The licensed doctor evaluates your case individually and, if indicated, chooses the most appropriate plan — it is never handled by an automated algorithm.

Question 5

When will I see results?

Accepted Answer

It depends on the individual case and adherence to the treatment. Hi-Doctor does not promise guaranteed results or specific percentages; a licensed doctor reviews your progress and adjusts the plan if needed.

Question 6

Can I speak to the doctor after the prescription is issued?

Accepted Answer

Yes. Inside your account you have a private chat with the medical team that is auditable and GDPR-compliant. We do not use WhatsApp or SMS for clinical conversations.

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